Emily Scotto
Oceanside,NY
Summary
Adept at fostering positive environments and managing behaviors, I excelled in roles at Camp Anchor and Sobol, demonstrating strong teamwork and customer service understanding. My experience spans from child supervision to optimizing stock levels, showcasing my ability to lead and maintain high standards of cleanliness, organization, and serving.
Overview
5
5
years of professional experience
Work History
Staff
MaryAnn Hanson
10.2019 - Current
- Provided emotional support and guidance to campers, fostering a positive environment where individuals could thrive.
- Managed challenging behaviors effectively using evidence-based strategies tailored to individual needs.
- Participated actively in staff meetings to enhance collaboration among team members and ensure continuity of care for campers across all areas of the program.
- Established clear expectations for behavior among campers, resulting in improved adherence to rules and guidelines throughout the program duration.
- Worked with children of varying age, interest, skill, and developmental levels.
General Worker
Ralph's Italian Ice's
07.2022 - 07.2023
- Greeted incoming customers and provided reliable, friendly customer service.
- Explained ice cream flavors, toppings, sundaes, and other frozen concoctions to customers.
- Maintained a clean and organized workspace, ensuring a positive environment for customers and coworkers.
- Managed long lines of customers during peak times while maintaining professionalism under pressure.
- Handled cash transactions accurately, promoting trust between the business and its customers.
- Kept tidy and organized area to comply with cleanliness standards.
- Processed sales transactions for cash, debit, and credit purchases.
Shift Lead Manager
Sobol
07.2021 - 07.2022
- Exercised composure under pressure and in escalated customer service scenarios.
- Managed inventory effectively, reducing wastage and optimizing stock levels for peak demand periods.
- Oversaw daily operations, ensuring compliance with company policies, safety regulations, and industry best practices.
- Served food and beverages promptly with focused attention to customer needs.
- Handled cash transactions and maintained sales and payments records accurately.
Education
High School Diploma -
University of Delaware
Newark, DE05.2027
Skills
- Child Supervision
- Strong teamwork
- Cleaning and organization
- Customer service understanding
Languages
Spanish
Full Professional
Timeline
General Worker
Ralph's Italian Ice's
07.2022 - 07.2023
Shift Lead Manager
Sobol
07.2021 - 07.2022
Staff
MaryAnn Hanson
10.2019 - Current
High School Diploma -
University of Delaware
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