Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Emily Segura

Wood River,United States

Summary

Dynamic host and customer service professional dedicated to fostering customer loyalty through exceptional service delivery. Adept at maintaining well-stocked, organized stations, ensuring readiness for any situation, and consistently exceeding customer expectations with friendly, prompt, and personalized service. Proven ability to develop comprehensive patient care skills in fast-paced healthcare environments, focusing on monitoring and assisting with daily living activities while honing effective communication and problem-solving abilities. Eager to transition into a new field by leveraging a strong background in compassionate care and meticulous attention to detail.

Overview

3
3
years of professional experience

Work History

CNA, Float Pool

St Francis Hospital
11.2024 - Current
  • Provided compassionate patient care in diverse clinical settings, adapting quickly to varying needs and conditions.
  • Assisted nursing staff with patient assessments and documentation, ensuring compliance with healthcare regulations.
  • Monitored vital signs and reported changes to medical personnel, contributing to timely interventions and improved patient outcomes.
  • Collaborated with multidisciplinary teams to streamline workflows and improve overall patient experience across departments.
  • Improved patient safety by performing regular room checks to ensure a clean, hazard-free environment was maintained at all times.
  • Supported patients'' mobility by safely transferring them to and from beds, wheelchairs, or other equipment.
  • Reduced fall incidents by regularly monitoring patients'' movements and implementing appropriate interventions.

Host/Cook/Server

Carlos O'Kelly's
03.2023 - Current
  • Greeted guests upon arrival and provided them with menus.
  • Answered customer inquiries regarding the menu, restaurant services, and special promotions.
  • Took reservations over phone and in person.
  • Assisted servers in seating guests by escorting them to their tables.
  • Ensured that all food was cooked at the correct temperature and stored correctly.
  • Prepared meals according to recipes and menus, adjusted ingredients and cooking times accordingly.
  • Delivered exceptional customer service, enhancing guest satisfaction through attentive interactions and timely service.
  • Managed food and beverage orders efficiently, ensuring accuracy and adherence to restaurant standards.

Intern

Sam's Club
06.2023 - 08.2023
  • Worked with team members to promote great customer service and pleasant work environment.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Stocked shelves with merchandise when needed.
  • Processed returns and exchanges of merchandise in accordance with store policies.
  • Stocked shelves with fresh cut flowers and plants while ensuring quality standards were met.

Education

High School -

Wood River Rural High School
Wood River, NE
05-2025

University of Nebraska At Kearney
Kearney, NE
05-2029

Skills

  • Bilingual in Spanish
  • Team Collaboration
  • Customer Service
  • Multi-Task Management
  • Customer satisfaction
  • Time management skills

Languages

English
Native or Bilingual
Spanish
Full Professional

Timeline

CNA, Float Pool

St Francis Hospital
11.2024 - Current

Intern

Sam's Club
06.2023 - 08.2023

Host/Cook/Server

Carlos O'Kelly's
03.2023 - Current

High School -

Wood River Rural High School

University of Nebraska At Kearney

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Emily Segura