Emily Seltrect
Cedar Rapids,IA
Summary
Professional project support specialist with demonstrated ability to streamline processes and boost productivity. Skilled in coordinating tasks, managing schedules, and facilitating communication among team members. Adept at adapting to changing project needs and delivering results with high standards. Dependable team player with strong organizational skills and focus on achieving project goals.
Overview
13
13
years of professional experience
Work History
Senior Engineering Project Assistant
Cedar Rapids
12.2021 - Current
- Completed multiple tasks simultaneously to optimize project completion.
- Maintained a high level of accuracy in all project documentation, ensuring consistency and clarity throughout the lifecycle of projects.
- Enhanced team communication by organizing and maintaining accurate documentation of meeting notes, action items, and followups.
- Contributed to successful project outcomes by providing comprehensive administrative support to the team.
- Strengthened working relationships between team members with effective collaboration on tasks and open communication channels.
Client Relationship Consultant
US Bank
08.2021 - 12.2021
- Full banking for customers - teller transactions, mortgage, auto, credit cards
- Evaluated client needs and expectations, establishing clear goals for each consulting engagement.
- Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
Inventory Resolution Specialist
Toyota Financial Services
06.2016 - 08.2021
- Maintained detailed records of all interactions and resolutions for future reference and analysis purposes, improving overall efficiency in handling similar cases down the road.
- Managed high volumes of customer inquiries for efficient resolution, enhancing overall client experience.
- Coordinated with internal departments as needed to gather information on each individual case, facilitating a more accurate and timely response.
- Assisted colleagues in navigating challenging situations by sharing expertise and offering guidance when requested or needed.
Shift Manager
Sun Tan City
04.2013 - 06.2016
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Promoted a positive work environment through open communication and constructive feedback.
- Kept employees operating productively and working on task to meet business and customer needs.
Secretary
University of Northern Iowa
08.2012 - 12.2015
- s
- Answered multi-line phone system and enthusiastically greeted callers.
- Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
- Entered data into system and updated customer contacts with information to keep records current.
- Maintained electronic filing systems and categorized documents.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
Education
Bachelor Degree - Political Science and Criminology
University of Northern Iowa
Cedar Falls, Iowa12.2015
Skills
- Administrative support
- Team support
- Meeting coordination
- Project management
- Meeting scheduling
- Client relationships
- Billing and invoicing
- Team collaboration
- Detail-oriented
Timeline
Senior Engineering Project Assistant
Cedar Rapids
12.2021 - Current
Client Relationship Consultant
US Bank
08.2021 - 12.2021
Inventory Resolution Specialist
Toyota Financial Services
06.2016 - 08.2021
Shift Manager
Sun Tan City
04.2013 - 06.2016
Secretary
University of Northern Iowa
08.2012 - 12.2015
Bachelor Degree - Political Science and Criminology
University of Northern Iowa
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