Emily Serrano
Frederick
Summary
Professional office support specialist with extensive experience in administrative functions and office management. Known for reliability and adapting to dynamic work environments. Excellent organizational abilities and collaborative mindset ensure seamless team operations and goal achievement.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Administrative Assistant
Monocacy Start Center
Frederick, MD
04.2022 - Current
- Data Entry.
- Scan and upload documents into Outlook Teams.
- Meet deadlines for projects.
- Uses a multi-line phone system for billing questions and appointments.
- Verifies eligibility and benefits for services.
- Conducts phone interviews for the hiring process.
- Monitors client intakes.
- Collects payments for therapy appointments
- Make sure new incoming clients have the right forms and documents for intakes.
- Social media management (indeed, facebook, and handshake)
- Answer insurance and consultation questions/ concerns.
Patient Relations Specialist
Capital Women’s Care
Frederick, MD
10.2020 - 04.2022
- Checks in and checks out patients for appointments.
- Verified patient paperwork and insurances
- Collects copays.
- Scanned and filed medical documents into the EHR System.
- Travel to and work at different satellite offices.
- Assist patients with paperwork, insurance questions, visit concerns, and translating.
- Request medical records via fax or verbal request.
- Access computer systems to obtain patient data and perform clerical functions.
Mail Processor
Navistar Direct Marketing
Frederick, MD
08.2019 - 04.2020
- Responsible for labeling, sorting, and collating.
- Ran mail processor machinery to sort outgoing mail by using the appropriate protocols.
- Designed templates and formats for written correspondence.
- Loaded mail onto automated equipment as well as manually stamped and prepared each mailing address.
Crew Member
Mcdonald’s
Frederick, MD
11.2017 - 08.2019
- Processed orders in drive thru and front counter.
- Engaged with new and returning customers to build client relations.
- Maintain store upkeep and inventory.
- Assisted in training of new hires on policy, procedures, and daily tasks.
- Focused on customer satisfaction.
Education
High School Diploma -
Frederick High School
Frederick, MD05-2019
Skills
- Customer Relations
- Microsoft Office
- Medical Records
- Account Management
- Outlook Teams
- Administration Experience
- HIPPA Regulations
- Conflict Management
- Google Drive/ Suites
- Fluent in English/ Spanish
- Computer skills
- Data entry
- Customer service
- Office administration
- Administrative support
- Microsoft Word
Certification
Frederick Community College
- CPC-A, AAPC - 05/31/2027
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Administrative Assistant
Monocacy Start Center
04.2022 - Current
Patient Relations Specialist
Capital Women’s Care
10.2020 - 04.2022
Mail Processor
Navistar Direct Marketing
08.2019 - 04.2020
Crew Member
Mcdonald’s
11.2017 - 08.2019
High School Diploma -
Frederick High School