EMILY SETZER
CORNING,UNITED STATES
Overview
5
5
years of professional experience
Work History
Quality (SA) supervisor assistant
Corelle Brands
Horseheads, NY
03.2026 - Current
- Complete vision system audits and updates.
- Conduct line and load audits regularly.
- Collaborated with Forming Department to resolve quality issues promptly.
- Documented inspection results and maintained accurate quality records.
- Developed corrective action plans based on findings from audits and evaluations done on ware.
QUALITY CONTROL INSPECTOR
Corelle Brands
Corning, United States
08.2025 - 03.2026
- Inspected quality of products, taking note of functionality, appearance and other specifications.
- Updated quality control records and reports.
- Completed precise measurements using special tools.
- Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.
- Evaluated components and final products against quality standards and manufacturing specifications.
- Coordinated quality control processes to maintain production efficiency.
- Trained new employees on quality control procedures and standards.
SERVER
Applebee's Grill + Bar
Painted Post, United States
09.2024 - 08.2025
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Bussed and reset tables to keep dining room and work areas clean.
- Served food and beverages promptly with focused attention to customer needs.
- Answered customers' questions, recommended items, and recorded order information.
QUALITY CONTROL INSPECTOR
Corelle Brands
Corning, United States
10.2022 - 07.2024
- Inspected quality of products, taking note of functionality, appearance and other specifications.
- Updated quality control records and reports.
- Completed precise measurements using special tools.
- Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.
- Evaluated components and final products against quality standards and manufacturing specifications.
GENERAL MANAGER
KBP Foods
Horseheads, United States
04.2021 - 08.2022
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
ASSISTANT MANAGER
KBP Foods
Horseheads, United States
11.2020 - 04.2021
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Improved customer satisfaction by addressing and resolving complaints promptly.
Education
DIPLOMA -
Horseheads High School
Horseheads, NYSkills
- Vision system audits
- Quality control processes
- Effective communication
- Problem solving
- Attention to detail
- Employee training
- Complex Problem-solving
- Decision-making
- Documentation and reporting
Timeline
Quality (SA) supervisor assistant
Corelle Brands
03.2026 - Current
QUALITY CONTROL INSPECTOR
Corelle Brands
08.2025 - 03.2026
SERVER
Applebee's Grill + Bar
09.2024 - 08.2025
QUALITY CONTROL INSPECTOR
Corelle Brands
10.2022 - 07.2024
GENERAL MANAGER
KBP Foods
04.2021 - 08.2022
ASSISTANT MANAGER
KBP Foods
11.2020 - 04.2021
DIPLOMA -
Horseheads High School