Emily Shourds
Mt Pleasant,NC
Summary
Dedicated and customer-focused professional with experience in the hospitality and food service industries. Proven ability to create a safe and enjoyable environment as a Pool Attendant, ensuring guest satisfaction and adherence to safety protocols. Demonstrated strong leadership skills and effective team collaboration as a Shift Lead at a busy frozen yogurt shop, with a focus on exceptional customer service. Adept at managing daily operations, resolving customer inquiries, and training staff to maintain high standards of quality and efficiency.
Overview
2
2
years of professional experience
Work History
Pool Attendant
Sweetwater Pools Charleston
07.2024 - 09.2024
- Moved umbrellas and lounge chairs at request of guests.
- Provided exceptional customer service to all guests, addressing their needs and concerns promptly.
- Assisted in the maintenance of clean facilities, ensuring a healthy environment for patrons.
- Contributed to a welcoming atmosphere by greeting guests warmly upon arrival and departure from the facility.
- Brushed pool walls and floors to reduce algae and slime formation and prevent staining.
- Vacuumed pool using to remove dirt, debris and contaminants at bottom of pool.
- Regularly chemically tested pool water to maintain safe and healthy swimming environment.
Shift Leader
SweetFrog Premium Frozen Yogurt
06.2022 - 11.2023
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Handled high-pressure situations calmly during peak hours, maintaining excellent customer service despite increased stress levels.
- Provided exceptional customer service, addressing concerns and answering questions with patience and professionalism.
- Ensured food safety standards were met by regularly sanitizing workstations and equipment.
Education
Associate of Science - Engineering
Trident Technical College
Charleston, SC09.2026
High School Diploma -
Wando Highschool
Mt. Pleasant, SC06.2024
Skills
- Leadership
- Customer service
- Cash handling
- Food preparation
- Problem solving
- Time management
- Cleanliness and Sanitation standards
- Safety awareness
- Pool maintenance expertise
Languages
English
Native or Bilingual
Spanish
Limited Working
Timeline
Pool Attendant
Sweetwater Pools Charleston
07.2024 - 09.2024
Shift Leader
SweetFrog Premium Frozen Yogurt
06.2022 - 11.2023
Associate of Science - Engineering
Trident Technical College
High School Diploma -
Wando Highschool
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