Emily Sillas-Rubio
Victorville,CA
Summary
Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail, and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities.
Overview
13
13
years of professional experience
Work History
Receptionist
Esthetic Partners Dental Group
10.2023 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Assisted with the verifying and billing of insurance companies on services rendered.
International Fulfillment Operator
Snap One
01.2021 - 10.2023
- Overseeing the packing, palletizing, and shipping of all international orders
- Corresponding with customer service and logistics to ensure proper documentation is being attached to all orders
- Utilize Commercial Invoices, Bill of Landing documents, and SLIs
- As well as Microsoft Office
- Work toward the daily goal of meeting service
- Cycle counting to ensure accurate inventory counts
- Picking and packing daily orders.
Reception/Patient Care Coordinator
Western Dental Services
08.2018 - 01.2021
- Registering and greeting patients/families upon arrival
- Scheduling patient appointments in the office and over the phone in order to maintain an appointment book
- Keeping up with the office supply inventory
- Communicating with insurance companies
- Printing patient information/consent forms
- Communicating with pharmacists when calling in prescriptions per doctor's request
- Maintaining a clean and organized lobby for visitors
- Providing patients with a summary of doctor's findings while simultaneously explaining insurance coverage
- Coordinating with both Managing Dentist and Business Manager on prioritizing patient satisfaction.
Shift Leader/Cashier
Castaneda's Mexican Food
03.2012 - 08.2018
- Operated a cash register to process cash, check, and credit card transactions
- Handling and checking inventory/stock
- Maintained health codes according to the Environment Health Services Department
- Shift lead duties such as training new staff members, handling customer grievances and writing up daily sales reports.
Tutor
TRACE Diploma Program
09.2013 - 02.2014
- Volunteered time to tutor young adults with learning disabilities
- Assisted with subjects such as Biology, History, and English to non-proficient English speakers
- Dedicated time to ensure each student felt unique and acknowledged
- Created and helped with projects to further a student's learning developments.
Education
Diploma -
Yucca Valley High School
Yucca Valley, CA06.2013
Skills
- Ability to multitask and perform administrative duties while aiding assigned supervisors
- Organizational skills and attention to detail
- Good communication and customer service skills
- Knowledge working with computers and Microsoft Office
- Experience with class 3 forklifts
- Verbal and written communication
- Telephone skills
- Data Entry
- Customer/Client relations
- Time Management
Languages
Spanish
Native or Bilingual
Timeline
Receptionist
Esthetic Partners Dental Group
10.2023 - Current
International Fulfillment Operator
Snap One
01.2021 - 10.2023
Reception/Patient Care Coordinator
Western Dental Services
08.2018 - 01.2021
Tutor
TRACE Diploma Program
09.2013 - 02.2014
Shift Leader/Cashier
Castaneda's Mexican Food
03.2012 - 08.2018
Diploma -
Yucca Valley High School
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