Emily simms
Owensboro,KY
Summary
Results-oriented professional with extensive experience in fostering team collaboration and maintaining operational standards. Known for strong organizational skills and the ability to enhance team performance while ensuring customer service excellence.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
5
5
years of professional experience
Work History
Senior Shift Manager
Chicken Salad Chick
2024.08 - Current
- Supervised daily operations to ensure efficient workflow and adherence to quality standards.
- Trained and mentored team members on operational procedures and customer service excellence.
- Implemented inventory management practices to reduce waste and optimize stock levels.
- Enhanced customer satisfaction by resolving complaints and addressing feedback promptly.
- Served as a key liaison between upper management and frontline staff, facilitating open communication channels and fostering a cohesive team atmosphere.
- Scheduled staff to establish adequate coverage during peak business hours.
Team Member
Chicken Salad Chick
2020.12 - 2024.08
- Delivered exceptional customer service, enhancing guest satisfaction and loyalty.
- Collaborated with team members to ensure smooth restaurant operations during peak hours.
- Maintained cleanliness and organization of dining and kitchen areas, adhering to health standards.
- Assisted in training new employees on menu items and service protocols for consistency.
- Prepared food items according to quality standards and recipes, ensuring freshness and taste.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
Education
High School Diploma -
Simms Homeschool
Owensboro, KYSkills
- Team management
- Employee training
- Staff scheduling
- Punctual and reliable
- Workplace safety
- Handling customer complaints
- Decision-making
- Cash handling
- Flexible schedule
- Schedule management
- Staff motivation
- Staff training and onboarding
- Hiring and recruiting
- Supply ordering
- Shift checklists
- Shift leadership
- Willingness to learn
- Multitasking
- Problem-solving
- Organizational skills
- Calm under pressure
- Dependable and responsible
Timeline
Senior Shift Manager
Chicken Salad Chick
2024.08 - Current
Team Member
Chicken Salad Chick
2020.12 - 2024.08
High School Diploma -
Simms Homeschool