Emily Sims
Lawrenceville,US
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success.
Overview
7
7
years of professional experience
Work History
Remodeling Associate
Walmart Supercenter
02.2024 - Current
- Collaborated with local organizations to provide specialized financial planning assistance to a variety of people with different needs
- Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.
- Utilized advanced tools and equipment to increase productivity while upholding safety protocols on job sites.
- Implemented creative design solutions, resulting in visually appealing and functional spaces.
Customer Service Center Representative
Sedgwick
01.2022 - Current
- Promoted a superior customer experience by responding to customer concerns, demonstrating empathy, and quickly resolving issues
- Taught new employees about the company's operations, policies, and services
- Improved efficiency and performance by tracking team member productivity and providing feedback.
Customer Service Representative
Xpanxion
10.2022 - 07.2023
- Assist customers with signing up for Food Stamps and Medicaid benefits.
- Provided Food Stamp and Medicaid application status to customers.
- Assist customers with scheduling appointments for SSI benefits
- Assist customers with transportation to appointments
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Healthcare
Sitel
01.2021 - 01.2022
- Provided accurate information in response to questions from doctors, nurses, and patients
- Collaborated with other healthcare providers on patient treatment plans
- Kept up-to-date information in electronic medical records software.
Packer
Kelly Services
01.2020 - 01.2021
- Proved successful working within tight deadlines and a fast-paced environment.
- Adapted to various packing requirements for different products, maintaining high versatility.
- Maintained neat and organized work area to safeguard items and comply with cleanliness standards.
- Managed workload effectively under pressure during peak periods while maintaining focus on quality control measures.
- Maintained a clean and organized work environment, promoting safety and productivity.
Health Service Technician
Serenity Health
02.2018 - 03.2019
- Streamlined clinic operations for better patient care through effective scheduling and coordination of appointments.
- Assisted in the training of new staff members, fostering a culture of continuous learning and professional development.
- Promoted a safe and hygienic environment, maintaining cleanliness standards in treatment rooms and equipment.
- Distribute medication, bath residents, make sure all residents are in the bed throughout the night.
- Provide CPR to residents when neccesary
- Provided comprehensive support to medical teams during procedures, ensuring optimal patient care and safety.
Education
Some college (No degree) -
University of Phoenix
Augusta, GAHigh School Diploma -
T. W. Josey
Augusta, GASkills
- Organization
- Team management
- Project organization
- Customer service
- First Aid/CPR
- Tool Maintenance
- Fixture Installation
- Team Player
- Problem-Solving
- Time Management
- Attention to Detail
- Problem-solving abilities
- Multitasking
- Healthcare Industry Familiarity
- Computer Proficiency
- Complaint resolution
Timeline
Remodeling Associate
Walmart Supercenter
02.2024 - Current
Customer Service Representative
Xpanxion
10.2022 - 07.2023
Customer Service Center Representative
Sedgwick
01.2022 - Current
Healthcare
Sitel
01.2021 - 01.2022
Packer
Kelly Services
01.2020 - 01.2021
Health Service Technician
Serenity Health
02.2018 - 03.2019
Some college (No degree) -
University of Phoenix
High School Diploma -
T. W. Josey
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