Emily Skeans
Copley
Summary
Creative Business Owner with exceptional background spent in customer service and data analysis. Proven leader with engaging demeanor and success working in most demanding environments. Talented in training and mentoring successful teams. Results-driven individual with forward-thinking approach centered on company success and competitive growth. Demonstrated record of success in building successful teams and managing profitable operations.
Overview
12
12
years of professional experience
Work History
Owner
Grace & Olive, LLC.
01.2020 - 08.2023
- Small business sole owner and operator.
- In store and online sales, customer service, tech support, website builder.
- Generated revenues yearly and effectively capitalized on industry growth.
- Interacted well with customers to build connections and nurture relationships.
Tax Associate
Sikich LLP
01.2017 - 09.2019
- Researched complex tax issues utilizing online resources and professional tax software.
- Reviewed and analyzed client data and accurately prepared income tax returns and tax research.
- Responded to inquiries from IRS and other tax authorities.
- Secured and properly handled confidential data to protect against unauthorized access, improper transmission, and unapproved disclosure.
- Spoke directly with clients both in person and on the phone; provided client support.
- Contributed to overall team success by consistently meeting or exceeding performance metrics for quality, productivity, and client satisfaction.
- Prepared tax returns for clients in various industries according to government regulations and requirements.
Billing Analyst
Summa Health Care
01.2014 - 01.2017
- Monitored customer accounts to identify and rectify billing issues.
- Handled insurance claims and appeals.
- Collaborated with cross-functional teams to ensure proper application of contract terms and conditions during the billing process.
- Assisted with billing inquiries and provided timely responses to enhance customer satisfaction.
- Researched portals issues related to non-payment within e-billing vendor portals.
- Reviewed full history of past due accounts and contacted client or attorney regarding collection, implementation of payment plan or pursuit of legal remedies on unpaid accounts.
- Streamlined billing processes for increased efficiency, implementing automated systems and software upgrades.
Billing/Patient Service Representative
Crystal Arthritis Center
01.2012 - 01.2014
- Delivered support to medical staff in completion of patient paperwork.
- Processed medical records requests efficiently, safeguarding patient privacy while ensuring timely information access for healthcare providers.
- Organized patient records and database to facilitate information storage and retrieval.
- Facilitated communication between patients and various departments and staff.
- Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
- Handled complex insurance pre-authorization processes accurately, enabling timely delivery of necessary medical services.
- Served as a reliable source of information for patients regarding appointment scheduling, insurance coverage inquiries, and general office policies.
- Facilitated patient registration by accurately entering demographic and insurance information into electronic health record systems.
- Answered incoming calls, scheduled appointments and filed medical records.
- Assisted with insurance verification tasks, ensuring accurate billing and timely reimbursement for services rendered.
- Investigated insurance claims denials and appeals.
Education
No Degree -
Stark State College
Canton, OhioSkills
- Contract Administration
- Partnership Development
- Sales Tracking
- Data Analysis
- Strategic Decision-Making
- Business Administration
- Teamwork and Collaboration
- Inventory Management
- Customer Service
- Attention to Detail
- Customer Relations
- Social Media Marketing
Timeline
Owner
Grace & Olive, LLC.
01.2020 - 08.2023
Tax Associate
Sikich LLP
01.2017 - 09.2019
Billing Analyst
Summa Health Care
01.2014 - 01.2017
Billing/Patient Service Representative
Crystal Arthritis Center
01.2012 - 01.2014
No Degree -
Stark State College
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