Emily Skibbee

• Assisted in processing and verifying healthcare applications as a CSR I, advancing to CSR II through demonstrated skills. Supported entry of member information into case management systems and helped facilitate new application registrations in TEDS. Recorded all communications and updates in NICE Max and Excel. Aided in researching and updating addresses for returned mail using Interchange. Submitted escalations and tickets through Outlook and InfoTrack. Utilized UiPath for robotic process automation initiatives. Monitored and adapted to changes in processes and systems.

Logged delivered lab specimens to verify sample identity and testing requirements. Assisted in maintaining accurate demographic and testing request entries in laboratory information management system. Supported positive specimen identification through barcodes and chain of custody procedures. Complied with team and laboratory safety and quality procedures. Verified samples for discard through Horizon. Maintained a clean and organized workspace at all times. Completed additional assigned duties.

Assisted in picking up orders using Postmates mobile app. Navigated to both pick-up and customer locations. Completed purchases and ensured order fulfillment. Delivered orders promptly.

Operated welding machines to produce components. Assisted in catching parts from the press and packaging them into bins. Conducted quality checks on parts every 2 hours using calipers, depth gauges, hardness testers, height gauges, and micrometers.