Summary
Overview
Work History
Skills
References
Timeline
Generic

Emily Smalara

Irwin,PA

Summary

Experienced Operations Manager with a proven track record of improving efficiency and profitability. Strong background in system development and financial analysis. Highly organized and detail-oriented with excellent communication and problem-solving skills. Skilled in team leadership, inventory management, and customer service.

Overview

3
3
years of professional experience

Work History

National Retail Operations Manager

Trulieve
01.2024 - Current
  • Developed and implemented operational strategies to maximize efficiency, reduce costs, and improve customer satisfaction.
  • Coordinated activities between different departments to ensure successful completion of projects.
  • Analyzed financial data to make informed decisions on cost savings initiatives.
  • Created policies and procedures for improved workflow processes.
  • Developed training programs for new employees as well as existing staff members.
  • Assessed and evaluated business procedures and implemented structure to improve day-to-day operations.

Retail Area Manager

Trulieve
Pittsburgh, USA
11.2022 - 01.2024
  • Develop and implement operational strategies to improve efficiency
  • Provide coaching and guidance to store managers in areas such as customer service, inventory management, merchandising, loss prevention, budgeting, payroll processing
  • Collaborate with regional teams on initiatives related to marketing campaigns, product launches, promotions
  • Monitor store operations and staff performance to ensure all procedures were followed correctly
  • Ensure compliance with company and state policies and procedures
  • Train and mentor team members to achieve performance goals

Operations Consultant

Two Seats At The Table
Pittsburgh, USA
04.2022 - 10.2022
  • Collaborated with stakeholders to define project requirements, timelines, deliverables, and budgets
  • Advised senior leadership on methods for improving overall organizational effectiveness
  • Utilized well-honed skills to swiftly adapt and refocus with changing project priorities
  • Designed procedures to ensure compliance with regulatory standards
  • Developed workflow diagrams to document system changes or updates
  • Implemented change management initiatives to ensure successful adoption of new processes or technologies
  • Identified gaps in organizational structure that could be addressed through restructuring
  • Researched competitive trends in the marketplace to inform strategic decisions

Area General Manager

Maitri Medicinals
Pittsburgh, USA
04.2021 - 04.2022
  • Managed multiple locations with 10 reporting managers and nearly 100 hourly employees, totaling over $35m in top line revenue
  • Created individual store P&L, AP and OPS reports to measure individual store performance and identify areas of opportunity within KPI's, resulting in nearly $1m reduction of overall spend
  • Implemented SOP's to existing inventory systems which significantly decreased variances from over 100 to 1 in 30 days and reduced average inventory on hand by $300K
  • Updated and improved company-wide cash handling procedures to ensure accounting and deposit accuracy
  • Executed new hire orientation and training for both new and existing staff, at both retail and GP locations
  • Developed operationally focused career paths, including job descriptions and core competency training, ensuring sustainable growth for both the organization and the team

Skills

  • Operations Management
  • Process and Procedure Development
  • Business Development
  • Budgeting and Financial Analysis
  • Project Management
  • Store Process Development
  • Team Leadership
  • Inventory Management
  • Customer Service
  • Training and Development

References

References available upon request.

Timeline

National Retail Operations Manager

Trulieve
01.2024 - Current

Retail Area Manager

Trulieve
11.2022 - 01.2024

Operations Consultant

Two Seats At The Table
04.2022 - 10.2022

Area General Manager

Maitri Medicinals
04.2021 - 04.2022

Similar Profiles

CREATE PROFILE
Emily Smalara