Emily Smith
Galveston,TX
Summary
Dynamic leader with proven skills in team building, problem-solving, and shift management honed at MOD Pizza. Excelled in fostering a culture of continuous improvement and resilience, enhancing team performance through effective communication and collaboration. Adept at multitasking and money handling, consistently delivering outstanding customer service and operational efficiency.
Overview
3
3
years of professional experience
Work History
Team Captain
MOD Pizza
Texas City, TX
05.2023 - Current
- Maintained poise, optimism and bounced back quickly after mistakes to show teammates how to respond to negative situations.
- Set clear expectations for each member''s roles and responsibilities, leading to improved accountability across the board.
- Enhanced team performance by implementing effective communication and collaboration strategies.
- Acted as positive role model to set tone for program and enhanced leadership credibility with teammates and coaches.
- Monitored individual performance metrics regularly, identifying areas for improvement while recognizing exemplary contributions from team members.
- Built strong relationships with team members, understanding individual strengths and weaknesses to optimize team formation.
- Fostered culture of continuous improvement, encouraging feedback and open communication among team members.
- Completed and recorded daily bank deposits.
- Oversaw the team's daily tasks including both opening and closing procedures efficiently.
Food Runner
Gypsy Joynt
02.2022 - 04.2022
- Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.
- Managed multiple tasks simultaneously, prioritizing duties effectively for maximum productivity.
- Greeted customers and provided outstanding customer service.
- Collaborated with the kitchen staff to ensure accuracy of orders, minimizing order errors and complaints.
- Maintained clean and organized dining areas, contributing to a pleasant atmosphere for patrons.
Education
GED - Graphic Design
Galveston College
Galveston, TXSkills
- Influencing others
- Feedback delivery
- Multitasking Abilities
- Team building
- Problem-solving
- Active listening
- Organizational skills
- Teamwork and collaboration
- Money handling
- Training
- Shift management
Timeline
Team Captain
MOD Pizza
05.2023 - Current
Food Runner
Gypsy Joynt
02.2022 - 04.2022
GED - Graphic Design
Galveston College