Summary
Overview
Work History
Education
Skills
Timeline
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Emily Smith

Montgomery

Summary

Dynamic Dental Technician with Capitol Dental Designs, recognized for enhancing patient satisfaction through precise dental fabrication and exceptional customer service. Proficient in 3 Shape software, I consistently met turnaround expectations while fostering strong relationships with dental practices, ensuring quality assurance and effective communication. Skilled in multitasking and time management.

Overview

8
8
years of professional experience

Work History

Dental Technician

Capitol Dental Designs
06.2021 - Current
  • Continuously updated on knowledge of new materials and techniques ensuring provision of cutting-edge services to clients.
  • Maintained high-quality standards for all completed work, resulting in increased client retention.
  • Demonstrated proficiency in using 3 Shape software to design customized dental restorations efficiently and accurately.
  • Completed repairs on various types of apparatus, monitoring work closely to maintain accuracy and meet doctors' and patients' needs.
  • Participated in team meetings to discuss case challenges, share knowledge, and collaborate on best practices for improved laboratory efficiency.
  • Implemented digital technology advancements in daily tasks, enhancing overall efficiency of the lab.
  • Enhanced patient satisfaction by providing efficient and precise dental prosthetics fabrication.
  • Consistently met or exceeded turnaround time expectations, supporting dental practice schedules and patient satisfaction levels.
  • Developed strong relationships with dental practices, fostering a collaborative atmosphere and timely communication regarding case status updates.
  • Regularly communicated with clients to clarify prescription instructions when necessary, minimizing errors and avoiding delays in completion of cases.
  • Collaborated with dentists and patients to ensure accurate shade matching for esthetically pleasing restorations.
  • Monitored supply inventory in zirconia and ordered more ahead of schedule to prevent lost time.
  • Read prescriptions or specifications and examined models or impressions to determine design of dental products to be constructed.
  • Constructed artificial metal and porcelain teeth with attractive finishes and durable frameworks.
  • Effectively managed time to prioritize and complete multiple cases simultaneously, allowing for consistent workflow and timely delivery of products.
  • Mixed porcelain and other materials for tooth molds used in offices and laboratories with high-quality and accurate results.
  • Fabricated crown and bridgework that requires blocking out preps, scanning models, designing the crown through 3 Shape software, aligning the designs into zirconia pucks, and finally ran through a mill to create the base of the crown before cooking in the furnace.

Front Desk Associate

Planet Fitness Gym
05.2017 - 06.2021
  • Handled high-pressure situations calmly, maintaining professionalism at all times.
  • Organized front desk area to maintain a professional and welcoming appearance for guests.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Resolved guest issues effectively, ensuring a positive customer experience.
  • Performed basic daily bookkeeping tasks.
  • Collected gym deposits, fees, and payments.
  • Managed multiple phone lines, proficiently handling information calls, cancellations, and modifications.
  • Maintained strict guest privacy standards by securely handling sensitive information such as payment details or personal data.
  • Answered customer telephone calls promptly and appropriately handled needs.
  • Developed and maintained positive relationships with guests for satisfaction.
  • Kept accounts in balance and ran daily reports to verify totals.

Education

High School Diploma -

Lowndes Academy
Lowndesboro, AL
05-2017

Skills

  • Work order following
  • Quality assurance
  • Customer service
  • Dental fabrication
  • Impressions
  • Equipment operation
  • Dental terminology
  • Time management
  • Multitasking
  • Computer design

Timeline

Dental Technician

Capitol Dental Designs
06.2021 - Current

Front Desk Associate

Planet Fitness Gym
05.2017 - 06.2021

High School Diploma -

Lowndes Academy

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