Emily Smith
Ann Arbor,MI
Summary
Motivated and detail-oriented student with strong experience in customer service, hospitality, and team leadership. Skilled in communication, problem-solving, and maintaining high standards of service in fast-paced environments. Recognized for professionalism, reliability, and the ability to collaborate effectively with diverse teams. Eager to continue building expertise while contributing positively to organizational goals.
Overview
7
7
years of professional experience
Work History
Barista
Beyond Juicery And Eatery
08.2025 - Current
- Prepared high-quality beverages following standardized recipes and techniques.
- Trained new staff on beverage preparation and customer service protocols.
- Managed inventory levels, ensuring stock availability for peak service times.
- Provided exceptional customer service, enhancing overall guest experience.
- Collaborated with team members to streamline workflow during busy shifts.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
Server
Unidine
05.2023 - 04.2025
- Delivered exceptional customer service, ensuring a positive dining experience for all guests.
- Collaborated with kitchen staff to maintain smooth service flow during peak hours.
- Managed order accuracy by effectively communicating guest requests to culinary team.
- Trained new servers on menu offerings and restaurant protocols to enhance team performance.
- Maintained cleanliness and organization of dining areas to meet health and safety standards.
- Contributed to team goals by supporting special events and promotional activities within the restaurant.
Student Assistant Volleyball Coach
CYO
08.2018 - 10.2020
- Assisted in developing practice plans and game strategies to enhance team performance.
- Coordinated logistics for training sessions and competitions, ensuring effective resource allocation.
- Mentored athletes, fostering skill development and sportsmanship on and off the court.
- Analyzed opponents' gameplay to inform strategic adjustments during matches.
Education
Master of Science - Psychology
University of Michigan
Ann Arbor01-2028
High School Diploma -
Trenton High School
Trenton, MI05-2024
Skills
- Time management
- Friendly and outgoing
- Attention to detail
- Team player
- Active listener
- Cleanliness
- Team leadership
- Hospitality service expertise
- Professional demeanor
- New hire training
Accomplishments
- First Beyond Employee of the Month at South University after 2 months
Languages
Spanish
Limited Working
Timeline
Barista
Beyond Juicery And Eatery
08.2025 - Current
Server
Unidine
05.2023 - 04.2025
Student Assistant Volleyball Coach
CYO
08.2018 - 10.2020
Master of Science - Psychology
University of Michigan
High School Diploma -
Trenton High School
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