Emily Smith
Holtwood,PA
Summary
Dedicated Front End Supervisor skilled in cash handling, conflict resolution, and team leadership. Committed to maintaining a safe workplace while enhancing customer satisfaction. Customer service professional with experience in fast-paced office and front-end operations, known for cash handling, conflict resolution, and time management.
Overview
4
4
years of professional experience
Work History
Office Worker
Cauler Containers INC.
Quarryville, Pennsylvania
01.2026 - Current
- Managed customer accounts, billing, information, payments, and account updates
- Answered and directed incoming phone calls and assisted customers with questions and account concerns
- Delivered friendly and professional customer service in a fast-paced office environment to enhance customer satisfaction
- Processed new customer accounts, cancellations, transfers, and service changes to maintain accurate and up-to-date customer records
- Responded to customer emails and provided professional written communication
- Used computer systems to enter, retrieve and update customer information
- Maintained confidentiality of customer and account information
- Coordinated scheduling of trash, recycling, bulk, and container services to ensure timely and efficient waste management
Front End Supervisor
BBS Grocery Outlet
Quarryville, PA
07.2022 - 01.2025
- Directed cashier activity during shifts to keep front-end operations running smoothly.
- Resolved customer concerns in a timely manner to maintain service quality.
- Partnered with the customer service team to strengthen overall customer satisfaction.
- Managed incoming phone calls and routed requests to support fast response.
- Oversaw cash handling and reconciliation activities to maintain accuracy.
- Monitored safety requirements and facility operations to support compliance.
Education
High School Diploma -
Penn Manor Highschool
Millersville, PA06-2025
Skills
- Cash handling
- Customer service
- Employee management
- Team leadership
- Staff training
- Safety compliance
- Operational analysis
- Problem solving
- Decision making
- Attention to detail
- Time management
- Conflict resolution
Timeline
Office Worker
Cauler Containers INC.
01.2026 - Current
Front End Supervisor
BBS Grocery Outlet
07.2022 - 01.2025
High School Diploma -
Penn Manor Highschool