EMILY SMITHHEART
Goingdaville,Tx
Summary
Self-motivated and results-oriented customer service and sales with 5 years of experience providing customer service in a relaxed, friendly environment while demonstrating strong customer care skills.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Project Manager
Dal Sasso Realty
Orange, Texas
12.2023 - Current
- Negotiated contracts with vendors and suppliers based on company objectives and budget constraints.
- Drafted reports summarizing progress made on projects for review by executive leadership team.
- Ensured compliance with applicable laws, regulations, policies and procedures throughout the life cycle of each project.
- Greeted prospective tenants, answered questions and provided tours of available units.
- Advertised vacant units on websites such as Craigslist and Zillow.
- Processed rental applications, verified references and conducted background checks.
- Negotiated lease terms with tenants and collected security deposits.
- Inspected vacated apartments to ensure that they were left in good condition.
- Assisted current tenants with maintenance requests and other inquiries.
- Prepared leases, move-in and move-out paperwork and other documents for new tenants.
- Coordinated repairs and improvements to the building's common areas and grounds.
- Organized monthly resident events to promote a sense of community among residents.
- Resolved disputes between tenants in a timely manner while upholding company policies.
- Performed periodic inspections of units to ensure proper upkeep by tenants.
- Handled rent collection duties including issuing late notices or eviction notices if necessary.
- Scheduled regular meetings with landlords or property owners to discuss leasing activities.
Apartment Property Manager
Dal Sasso Realty
Orange , TX
12.2023 - Current
- Conducted periodic inspections of properties to ensure compliance with safety regulations and tenant requirements.
- Developed and implemented effective leasing strategies to maximize occupancy rates.
- Assessed rental applications, conducted background checks, and approved or denied prospective tenants based on established criteria.
Head of sales/Assistant Manager
Water Tree
05.2021 - 12.2023
- Answered phone calls, took messages
- Handled cash drawer throughout shift, settled online payments
- Performed Customer service and assisting with carry outs
- Managed social media platforms and online presentation
- Managed water alkalinity level beginning and end of shift
- Improved customer satisfaction and loyalty by creating a survey for in-store customers
- Greeted store associates with a friendly smile and helped them with any questions they had
- Ensured all customers were greeted with a warm, friendly smile
- Developed a system to track customer preferences and recommended products
- Created a system for tracking out-of-stock merchandise, ensuring that all customers were informed of the status of their requested merchandise
Florist /Bartender/Assistant Coordinator/Decorator
Wildwood Events & More
10.2020 - 12.2023
- Picked up floral, arranged and decorated events with
- Handled Cash bar, unload bar, set up and served
- Coordinated of wedding month and day of down to every detail
- Unloaded Decor, Decorated event spaces
- Developed a social media program on Twitter, Facebook, LinkedIn, and Instagram to increase brand awareness and customer engagement
- Organized events for the company, including social networking events, networking events, and company events
Special Education Paraprofessional
Little Cypress Elementary
01.2018 - 12.2023
- Supervise students in classrooms, halls, cafeterias, school yards, and gymnasiums, or on field trips
- Tutor and assist children individually or in small groups to help them master assignments and to reinforce learning concepts presented by teachers
- Instruct and monitor students in the use and care of equipment and materials to prevent injuries and damage
- Prepare lesson materials, bulletin board displays, exhibits, equipment, and demonstrations
- Organize and supervise games and do the recreational activities to promote physical, mental, and social development
- Distribute teaching materials such as textbooks, workbooks, papers, and pencils to students
- Laminate teaching materials to increase their durability under repeated use
- Provide disabled students with assistive devices, supportive technology, and assistance accessing facilities such as restrooms
- Assist in bus loading and unloading
- Handled students and teaching assistants, with a class size of up to children per classroom
- Established a relationship with the parents by interacting with them before and after school, leading to higher attendance rates
In Home Attendant
Orange, Tx
01.2017 - 12.2023
- Administer bedside or personal care, such as ambulation or personal hygiene assistance
- Perform housekeeping duties, such as cooking, cleaning, washing clothes or dishes, or running errands
- Care for individuals or families during periods of incapacitation, family disruption, or convalescence, providing companionship, personal care, or help in adjusting to new lifestyles
- Plan, shop for, or prepare nutritious meals or assist families in planning, shopping for, or preparing nutritious meals
- Delivered quality care to an average of new clients per month
- Provided meal preparation for an average of new clients per month
- Provided companionship for an average of new clients per month
Receptionist
Advanced Rheumatology Associates
Beaumont, Tx
01.2016 - 12.2023
- Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments
- Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations
- File and maintain records
- Collect payments, sort, distribute, or prepare mail, messages, or courier deliveries
- Schedule appointments and maintain and update appointment calendar
- Greeted and assisted with walk-ins and appointments via phone, email, and in-person
- Presented care information to the patient and their family to ensure they understood the plan of care and any changes
- Established and maintained a professional network of contacts throughout the industry
- Served all in-line customers within a certain time period
- Maintained a high level of professionalism and provided excellent customer service to all company clients
- Kept accurate records of all interactions, including customer names, addresses, phone numbers, credit card information, and product sales
- Handled customer inquiries, answered questions, and resolved problems in a timely manner
Education
General -
Little cypress mauriceville
Orange, Tx05.2016
Skills
- Customer service
- Communication skills
- Computer literacy
- Microsoft word
- Time management
- Microsoft office
- Computer skills
- Organizational skills
- Data entry
- Cashiering
- Microsoft outlook
- Office experience
- Administrative experience
Certification
- Paraprofessional Certificate
- CPR Certification
Timeline
Project Manager
Dal Sasso Realty
12.2023 - Current
Apartment Property Manager
Dal Sasso Realty
12.2023 - Current
Head of sales/Assistant Manager
Water Tree
05.2021 - 12.2023
Florist /Bartender/Assistant Coordinator/Decorator
Wildwood Events & More
10.2020 - 12.2023
Special Education Paraprofessional
Little Cypress Elementary
01.2018 - 12.2023
In Home Attendant
01.2017 - 12.2023
Receptionist
Advanced Rheumatology Associates
01.2016 - 12.2023
General -
Little cypress mauriceville