Emily Snodgrass
FourTwenty LLC
Round Rock,TX
Summary
Confident retail leader with experience improving service, sales, and store operations. Strong in conflict resolution, merchandising, and clienteling, with a focus on creating positive customer experiences and supporting team success.
7
Years of experience
Work History
Sales Associate
10 Months- Delivered fast, friendly guest service across box office, concessions, and auditorium areas.
- Processed ticket and concession transactions accurately using POS systems and cash controls.
- Maintained clean, stocked concession stands and auditorium spaces throughout operating hours.
- Resolved guest concerns professionally while supporting smooth front-of-house operations.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and check store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Engaged with customers to effectively build rapport and lasting relationships.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
- Implemented feedback from customer surveys to improve shopping experience and meet customer needs.
- Performed cash, card, and check transactions to complete customer purchases.
- Monitored customers for signs of security concerns and escalated issues to management.
- Recommended complementary purchases to customers, increasing revenue.
Line Cook
2 Years 7 Months- Monitored ingredient levels and restocked stations to prevent service delays and product shortages.
- Prepared menu items consistently while following Taco Bell recipes, portioning standards, and food safety procedures.
- Maintained clean, sanitary work areas by following daily cleaning, sanitizing, and opening/closing procedures.
- Assembled food orders accurately while meeting quality, temperature, and presentation standards.
- Communicated with team members to resolve ticket issues and support efficient order completion.
- Prepared multiple orders simultaneously during peak periods with a a a high accuracy, maximizing customer satisfaction and repeat business.
- Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Adapted quickly to new recipes and techniques, demonstrating versatility and eagerness to learn from colleagues.
- Plated and presented all dishes to match established restaurant standards.
- Upheld strict sanitation standards while preparing meals, maintaining a clean workspace free of cross-contamination risks.
- Checked food temperature regularly to verify proper cooking and safety.
- Expedited service during peak hours by coordinating with fellow line cooks on timing of dish completion.
- Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
- Increased kitchen productivity by keeping tools organized for easy access when needed.
- Demonstrated proficiency in using various kitchen equipment safely for efficient food preparation.
- Wrapped up and stored unused food in appropriate containers and placed in refrigerator to avoid spoilage.
- Maintained consistent portion control, ensuring uniformity in presentation and reducing food waste
Manager
2 Years 7 Months- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Trained team members on procedures, compliance requirements, and customer service standards.
- Monitored inventory levels and coordinated restocking to prevent shortages and waste.
- Enforced company policies and workplace safety practices across store operations.
- Coordinated opening and closing procedures, ensuring readiness for each business day.
- Accomplished multiple tasks within established timeframes.
- Managed and motivated employees to be productive and engaged in work.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
Sales Associate
3 Years 7 Months- Monitored inventory levels and restocked supplies to prevent service interruption.
- Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
- Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
- Collaborated with team members to achieve monthly sales targets.
- Developed comprehensive product knowledge, enabling effective upselling and cross-selling.
- Increased customer loyalty with personalized shopping experiences and attentive service.
- Assisted in inventory management tasks, such as stock replenishment and cycle counts, to ensure product availability.
- Resolved customer complaints with patience and understanding, restoring customer confidence.
- Contributed to a positive shopping environment by maintaining an organized and welcoming store appearance.
- Managed efficient cash register operations.
- Listened to the customer needs and desires to identify and recommend optimal products.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Engaged with customers to build rapport and loyalty.
- Engaged with customers to effectively build rapport and lasting relationships.
- Educated clients on current promotional offerings and products using persuasive selling techniques.
- Performed cash, card, and check transactions to complete customer purchases.
Manager
3 Years 7 Months- Supervised daily operations, aligning staff assignments with service and inventory priorities.
- Trained team members on procedures, compliance requirements, and customer service standards.
- Monitored inventory levels and coordinated restocking to prevent shortages and waste.
- Enforced company policies and workplace safety practices across store operations.
- Resolved customer issues promptly, maintaining consistent service and transaction accuracy.
- Scheduled labor coverage and adjusted workflows to support peak business demand.
- Coordinated opening and closing procedures, ensuring readiness for each business day.
- Accomplished multiple tasks within established timeframes.
- Managed and motivated employees to be productive and engaged in work.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and maintained relationships with customers and suppliers through account development.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Implemented customer feedback mechanisms to gather insights, using this information to guide strategic planning and decision-making.
- Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.
Education
High School Diploma
Skills
Sales proficiency
Product sales
Customer service
Customer relationsking
Customer satisfaction
Conflict management
Needs assessment
Sales strategy
Product suggestions
POS system operation
Cash register operation
Cash management
Money handling
Adapt to diverse groupsclosing
Order processing
Time management
Task prioritization
Team collaboration
Inventory control
Stocking and receiving
Merchandise presentation
Analytical thinking
Meeting deadlines
Professionalism
Retail operations
Customer relations
Relationship building
Rapport building
Communication skills
Policy adherence
People skills
Order processing