Emily Spence
Summary
Medical professional with expertise in administrative tasks within healthcare settings. Adept at optimizing office workflows and ensuring seamless patient experiences. Known for reliability, adaptability, and strong organizational skills, fostering team collaboration and achieving desired outcomes.
Overview
9
9
years of professional experience
Work History
Medical Administrative Specialist
Orthopaedic Medical Group
07.2022 - Current
- Organized medical charts for efficient retrieval by healthcare practitioners during appointments, enhancing treatment decisions based on complete information availability.
- Managed patient check-in/check-out processes efficiently, ensuring smooth transitions between appointments while maintaining privacy standards.
- Participated in ongoing professional development opportunities, staying current with industry best practices and emerging trends to continuously improve job performance.
- Streamlined patient scheduling by implementing an efficient appointment system, reducing wait times and increasing patient satisfaction.
- Maintained strict compliance with HIPAA regulations in handling sensitive patient information, safeguarding confidentiality at all times.
Patient Access Representative
Lakeland Regional Health
08.2021 - 07.2022
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Facilitated smooth billing processes by verifying insurance eligibility, obtaining authorizations, and accurately entering claim details into the system.
- Contributed to a positive work environment by fostering strong relationships among colleagues, promoting teamwork, and sharing best practices.
Receptionist/Accountant Assistant
North Polk Animal Hospital
02.2021 - 01.2022
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Maintained detailed financial records of accounts receivable and payable status and bank reconciliations.
- Assisted with monthly and quarterly income statements, balance sheets and cash flow reports to inform decision-makers.
Registered Medical Assistant
Watson Clinic
05.2016 - 07.2018
- Completed thorough chart reviews to ensure proper documentation of all pertinent medical information.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Maintained strict confidentiality while handling sensitive patient information in accordance with HIPAA guidelines.
- Prepared and administered medications to alleviate patient symptoms.
- Assisted physicians with various medical procedures, ensuring accurate results and timely treatment.
- Taught patients about medications, procedures, and care plan instructions.
- Collected and documented patient medical information such as vitals.
Education
Associate of Science - Nursing
Pasco-Hernando State College
Dade City, FL12-2025
Healthcare Support Specialist - Liberal Arts And Sciences
Hillsborough Community College
Plant City, FL05-2023
No Degree - Medical Assistant
Keiser University
Lakeland, FL04.2016
High School Diploma -
Kathleen High School
Lakeland, FL06.2012
Skills
- Epic Chart System
- HIPAA compliance
- Organizational growth
- Critical thinking capacity
- Managing patient records
- Insurance verification
- Invoice processing
- Bookkeeping
Timeline
Medical Administrative Specialist
Orthopaedic Medical Group
07.2022 - Current
Patient Access Representative
Lakeland Regional Health
08.2021 - 07.2022
Receptionist/Accountant Assistant
North Polk Animal Hospital
02.2021 - 01.2022
Registered Medical Assistant
Watson Clinic
05.2016 - 07.2018
Associate of Science - Nursing
Pasco-Hernando State College
Healthcare Support Specialist - Liberal Arts And Sciences
Hillsborough Community College
No Degree - Medical Assistant
Keiser University
High School Diploma -
Kathleen High School
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