Emily Stansfield
Cranston,RI
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
12
12
years of professional experience
Work History
Store Manager
Fat Face
Cranston, RI
09.2016 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Experienced with hiring, training and mentoring new staff members not only for my store but new management hired to run other stores within the company.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Approved regular payroll submissions for employees.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
- Traveled to assist in new store openings and closings
- Was appointed responsibility of other locations that did not have a current manager until new management was hired and trained.
- Nominated to spear head many projects and assist other stores with procedures to complete projects with accuracy and in a timely manner.
Boutique Manager
Francesca's
Newport, RI
06.2012 - 09.2016
- Increased sales through effective visual merchandising and creative window displays.
- Created comfortable and inviting boutique environment to make customers feel welcomed and happy to make purchases.
- Enhanced customer satisfaction by providing personalized styling advice and product recommendations.
- Resolved customer complaints with professionalism, ensuring a positive shopping experience for all guests.
- Showed associates how to improve customer interactions and increase sales with successful communication and consultative strategies.
- Streamlined daily operations by implementing efficient processes for scheduling, ordering, and merchandise management.
- Kept morale high with high-energy, collaborative leadership style, regularly incorporating employee feedback and tapping employees for important projects.
- Assisted in recruiting, hiring and training of team members.
Education
Bachelor of Science - Sports, Entertainment And Event Management
Johnson & Wales University
Providence, RI05.2011
Skills
- Customer Service
- Problem-Solving
- Customer Relations
- Multitasking and Organization
- Store operations
- Training and mentoring
- Team Leadership
- Friendly and Positive
- Outstanding communication skills
- Recruiting and Hiring
- Operations
Timeline
Store Manager
Fat Face
09.2016 - Current
Boutique Manager
Francesca's
06.2012 - 09.2016
Bachelor of Science - Sports, Entertainment And Event Management
Johnson & Wales University