Emily Stevenson
Lake Orion,MI
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Knowledgeable sales manager with eight years of experience in diverse luxury retail environments. Adheres to store policies, procedures and regulations with focus on service excellence.
Overview
8
8
years of professional experience
Work History
Spa and Salon Manager
Lifetime Fitness Clubs
10.2022 - 07.2023
- Oversaw salon employee performance, facility cleanliness, and sales.
- Handled employee scheduling and coverage needs during business hours.
- Provided staff coaching, mentoring, and consultation to enhance performance and professional development.
- Managed cash flow, business transactions, banking, and accounting processes.
- Organized promotions to boost Spa sales, achieving 30% growth in revenues
Sales Manager
Viper Apperal
09.2019 - 08.2022
- Established and cultivated solid business relationships with new or existing customers
- Evaluated performance against goals and implemented appropriate development plans
- Identified, hired and trained highly-qualified staff by teaching best practices, procedures, and sales strategies
- Compiled and analyzed data to determine approaches to improve sales and performance
Manager
Estee Lauder Companies Inc
02.2016 - 07.2019
- Planned and prepared for special events, adjusting employee schedules and inventory to achieve smooth, efficient department operations.
- Managed difficult or delicate customer interactions with politeness and professionalism, reaching resolutions promptly and according to store policies.
- Introduced initiatives and sales strategies to exceed goals.
- Boosted satisfaction and repeat business by recommending products in alignment with customer needs.
Operations Manager
Sephora Inside JCPenney
03.2015 - 12.2016
- Advanced productivity KPIs to achieve key business goals and objectives
- Reduced process bottlenecks by training and coaching employees on practices, procedures and performance strategies
- Controlled shipments, inventory, damages and theft to reduce workflow gaps
- Assisted with stock accuracy and loss prevention by managing daily, monthly, quarterly and yearly reports through Oracle.
Skills
- Team Collaboration
- Merchandise Promotion and Display
- Sales Statistics Analysis
- Delegation and Supervision
- Strategic Business Initiatives
- Reporting and Performance Analysis
- Operating Procedures and Policies
- Originality and Creativity
- Motivational Leadership
- Calendar and Scheduling Software
Timeline
Spa and Salon Manager
Lifetime Fitness Clubs
10.2022 - 07.2023
Sales Manager
Viper Apperal
09.2019 - 08.2022
Manager
Estee Lauder Companies Inc
02.2016 - 07.2019
Operations Manager
Sephora Inside JCPenney
03.2015 - 12.2016
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