Emily Stewart
San Diego,CA
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Committed to maximizing organizational impact by growing membership and ensuring a positive member experience. Strengths in communication backed by training in professional writing and cultural inclusion.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Member Engagement Specialist
Girl Scouts San Diego
10.2021 - Current
- Developed standard operating procedures and best practices for lead conversion as well as member onboarding, engagement, and retention
- Promoted the Girl Scouts mission, promise, and law to prospective and existing members
- Trained several internal staff members in Salesforce case management
- Helped 250+ prospective and existing members identify the best way for their families to participate in Girl Scouts, including which troops to join
- Maintained the accuracy of 350+ troops in the catalog
- Produced unique Salesforce reports to streamline member engagement, recruitment, and volunteer support
- Helped facilitate Gender Diversity Training and developed a resource providing guidance for addressing sensitive issues
Resale Pre-Closer
Opendoor
01.2020 - 09.2021
- Facilitated communication with title companies and closing attorneys
- Retrieved and reviewed transactional and legal documentation
- Assisted in 500+ closings by tracking loan progress throughout escrow period to ensure close of escrow readiness
Tutor Engagement Specialist
Varsity Tutors
09.2017 - 10.2019
- Onboarded 300+ tutors, familiarizing them with policies and terms of independent contractor agreements
- Managed applicant and contractor records using proprietary database and applicant tracking system
- Communicated with clients about their needs and assessed fitness of contractors to staff 500+ projects
- Guided 100+ applicants through the screening process by facilitating skill, video interviews, skills assessments, and background checks
- Negotiated hourly bonuses and overall rate increases
- Advised tutors while maintaining compliance with independent contractor law
- Collaborated with other teams to ensure that students, clients, and tutors had positive experiences interacting on Live Learning Platform
Education
Bachelor of Arts - Feminist Studies
University of California, Santa Barbara
Santa Barbara, CA06.2017
Skills
- Effective communication backed by Girl Scouts' Sandler Sales Training
- Salesforce Customer Relationship Management and Reporting
- Looker Business Intelligence and Analytics
- Qualtrics Experience Management
- Microsoft Office Suite including Intermediate Excel
- Vonage Cloud Communication
- Ticket Queue Management
Certification
- Grant Writing and Research from San Diego State University
- Sandler Sales Training for Girl Scouts
- Adult and Pediatric First Aid/CPR/AED
- Youth Mental Health First Aid
Timeline
Member Engagement Specialist
Girl Scouts San Diego
10.2021 - Current
Resale Pre-Closer
Opendoor
01.2020 - 09.2021
Tutor Engagement Specialist
Varsity Tutors
09.2017 - 10.2019
Bachelor of Arts - Feminist Studies
University of California, Santa Barbara
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