Emily Stillwell
Ocala,FL
Summary
Talented Case Manager adept at handling high caseloads without sacrificing quality of care. Operates in high-pressure environments while recommending best resources and courses of action to benefit patient needs. Highly trained in the coordination of services with health care providers, Long-Term Care facilities, and natural community supports.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Case Manager
Marion Senior Services
06.2022 - Current
- Carry caseload of up to 100 clients.
- Complete monthly contacts, yearly re-assessments, and 6-month care plan reviews for all clients.
- Developed and implemented comprehensive case management plans to address client needs and goals.
- Coordinate services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
Patient Service Coordinator
CORA Physical Therapy
08.2021 - 06.2022
- Completed client insurance authorizations and verifications.
- Coordinated activation and scheduling of new referrals.
- Demonstrated exceptional customer service to foster a welcoming and professional environment for patients.
Memory Care Social Worker
Saint Anne Communities
12.2019 - 06.2021
- Completed Medicare-mandated assessments as well as monthly psychiatric medication reviews.
- Advocated for residents and their families.
- Interviewed clients, families, or groups to assess situations, limitations, and issues and implement services to address needs.
Assistant Admissions Coordinator
Saint Anne Communities
06.2018 - 12.2019
- Provided tours and necessary facility information to future families.
- Developed relationships with community referral sources to maintain healthy census.
- Completed preliminary paperwork for incoming and outgoing patients.
Caregiver
Comfort Keepers
03.2017 - 06.2018
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Built strong relationships with clients to deliver emotional support and companionship.
Assistant Teacher
Rainbow Child Care Center
05.2016 - 03.2017
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Supported student physical, mental, and social development using classroom games and activities.
- Worked with teachers to design lesson plans and coordinate activities for classes.
POS sales associate
Kohls
06.2015 - 12.2016
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Shift Leader
Auntie Anne's
08.2014 - 06.2015
- Trained new employees and delegated daily tasks and responsibilities.
- Completed cash and credit card transactions accurately using POS software.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
Secretary
Confidential Shredding Services
12.2011 - 07.2014
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Answered multi-line phone system and enthusiastically greeted callers.
- Handled daily scheduling tasks and provided administrative support for entire department.
Education
Bachelor's - Human Services
Purdue University-Fort
Fort Wayne, IN05.2020
Associate - Human Services
Ivy Tech Community College
Fort Wayne, IN2018
Skills
- Nursing Home
- Rehab Facilities
- Home Health
- Memory Care
- Dementia Care
- Medical Scheduling
- Alzheimer's Care
- Caregiving
- Insurance Verification
- Discharge planning
- Point Click Care
- ECIRTS
- Case Needs Assessment
- Large Caseloads
- Case Notes
Certification
- 701B Assessment Certified from Florida Department of Elder Affairs
- Department of Elder Affairs Care Plan Certified
Timeline
Case Manager
Marion Senior Services
06.2022 - Current
Patient Service Coordinator
CORA Physical Therapy
08.2021 - 06.2022
Memory Care Social Worker
Saint Anne Communities
12.2019 - 06.2021
Assistant Admissions Coordinator
Saint Anne Communities
06.2018 - 12.2019
Caregiver
Comfort Keepers
03.2017 - 06.2018
Assistant Teacher
Rainbow Child Care Center
05.2016 - 03.2017
POS sales associate
Kohls
06.2015 - 12.2016
Shift Leader
Auntie Anne's
08.2014 - 06.2015
Secretary
Confidential Shredding Services
12.2011 - 07.2014
Bachelor's - Human Services
Purdue University-Fort
Associate - Human Services
Ivy Tech Community College
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