Emily Stokes
Bauman Endodontics, PC
Draper,UT
Summary
Office Manager coordinating dental front office operations for treatment planning, insurance billing, collections, and scheduling. Supports practice growth by managing patient communication, helping anxious patients through the visit process, and keeping daily operations organized. Brings marketing outreach experience from building referral relationships with general dentists and promoting new practices.
Work History
Office Manager/ Marketing director
- Managed multiple treatment plans weekly while coordinating patient appointments and follow-up.
- Coordinated treatment presentation, insurance verification, and dental coding to keep patient files accurate and claims moving.
- Scheduled appointments and managed recall workflows in practice management software to maintain steady patient flow.
- Built referral relationships with general dentists through consistent outreach and clear case communication.
- Supported anxious patients with calm communication, education, and anticipatory reassurance before and during visits.
- Maintained dental records and handled compliance-focused documentation in line with HIPAA and office procedures.
Brand Ambassador
- Created brand awareness growth through concerts, marathons, and ski event activations.
- Focused on local business relationships weekly to expand vitaminwater visibility and retail interest.
- Promoted vitaminwater products to local businesses, strengthening brand recognition and customer engagement.
- Represented the brand at large-scale events, including concerts, marathons, and ski events.
- Supported on-site marketing efforts by creating a visible, positive presence for vitaminwater in community settings.
Owner
- Raised occupancy from 40% to 94% within the first four months by actively leasing rentable space.
- Managed tenant lease negotiations, accounts payable, and accounts receivable across the executive suite operation.
- Hired, trained, and motivated employees to support day-to-day service and occupancy goals.
- Built and operated the executive suite business with my husband from startup through profitable growth.
- Drove sale of the business in 2004 after establishing a profitable operating model.
Office Manager/ Dental Assistant
- Managed billing and collections while supporting accurate account follow-up and revenue cycle management.
- Scheduled patient appointments while balancing front-desk coordination and daily patient flow.
- Helped Dr. Graham launch the dental practice by setting up insurance contracts and practice management software.
- Coordinated appointment scheduling, insurance verification, and treatment plan coordination for daily patient flow.
- Maintained billing accuracy, dental coding, and dental records while supporting collections and account follow-up.
- Performed chairside assisting, lab work, and sterilization duties to support safe daily clinical operations.
- Built strong patient relationships through clear patient communication, education, and referral coordination.
Education
- Business Management
Skills
Appointment scheduling
Insurance verification
Billing & collections
Treatment plan coordination
Practice management software
Dental coding
Revenue cycle management
Recall system management
Patient communication
Patient education
Referral coordination
Dental assisting
Dental records management
Treatment presentation
OSHA compliance
HIPAA compliance
KPI tracking
Dental terminology
Interests
Exercising
Skiing
Boating
Hiking
Timeline
University of Utah
from Business Management
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Office Manager/ Dental Assistant
Sugarhouse Dental Spa
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Owner
Stokes Executive Suites
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Brand Ambassador
Switch/ vitaminwater
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Office Manager/ Marketing director
Bauman Endodontics, PC
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