Emily Straub
Wasilla
Summary
Dedicated child care helper with strong skills in child safety awareness, hygiene, and classroom organization. Committed to creating a nurturing environment that promotes children's well-being and development.
Overview
16
16
years of professional experience
Work History
Child Care Helper
Northgate Alaska Church
2900 N. Northgate Place Wasilla AK 99654
01.2016 - Current
- Supervised child activities, ensuring safety and engagement in a nurturing environment.
- Assisted in developing age-appropriate learning materials to enhance children's educational experiences.
- Coordinated snack and meal times, promoting healthy eating habits among children.
- Facilitated group activities that encouraged teamwork and social skills development.
- Maintained cleanliness and organization of play areas and learning environments for optimal safety.
- Maintained a safe environment for children by adhering to strict safety guidelines and protocols.
Customer Service Representative
Lowes Home Improvment
2561 E Sun Mountain Ave Wasilla, Ak 99654
04.2015 - Current
- Resolved customer inquiries efficiently, enhancing overall satisfaction and loyalty.
- Collaborated with team members to streamline service processes, improving response times.
- Trained new staff on customer service protocols and systems, fostering a supportive environment.
- Managed complex customer issues, employing problem-solving skills to ensure resolution.
- Maintained product knowledge to assist customers with informed recommendations and solutions.
- Conducted follow-up communications to verify customer satisfaction and address concerns proactively.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Customer Service Associate
Fredmeyer
1501 E Parks Hwy, Wasilla Ak 99654
06.2010 - 03.2015
- Provided exceptional customer support, resolving inquiries and complaints effectively.
- Assisted customers in product selection, enhancing overall shopping experience.
- Processed transactions accurately using point-of-sale systems, ensuring efficiency at checkout.
- Trained new team members on customer service protocols and best practices.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Education
Associate of Arts -
University of Anchorage Alaska
Anchorage, AK04-2016
Skills
- Patience and empathy
- Age-appropriate activities
- CPR training (Willing to Renew)
- Hygiene and cleanliness
- Child safety awareness
- Cleaning and sanitizing
- Health and safety
- Infant care
- Classroom organization
- Friendly and respectful
- Caring and responsible
- Punctual and reliable
Timeline
Child Care Helper
Northgate Alaska Church
01.2016 - Current
Customer Service Representative
Lowes Home Improvment
04.2015 - Current
Customer Service Associate
Fredmeyer
06.2010 - 03.2015
Associate of Arts -
University of Anchorage Alaska