Summary

Overview

Work History

Education

Skills

References

Accreditation And Compliance

Epic And Systems Experience

Timeline

EMILY STRAUS

Cincinnati,OH

Summary

Results-driven healthcare operations leader with nearly a decade of experience managing multispecialty ambulatory surgical practices in academic health systems. Skilled in optimizing Epic Cadence, designing clinical workflows, and ensuring Joint Commission readiness. Translates regulatory and financial requirements into efficient workflows that enhance access and compliance.

Overview

years of professional experience

Work History

Clinical Operations Manager

UC Health - Department of Surgery

Cincinnati, OH

01.2021 - 01.2026

Scope: Multi-specialty ambulatory surgical operations spanning Urology, Plastics, Colon and Rectal, Vascular, Thoracic, Cardiac, Wound Care, Interventional Radiology, General Surgery, and Weight Loss across 10 clinical locations and 27 cost centers.
Operational Oversight: Approximately 65 FTEs, approximately 35 physicians and advanced practice providers, with responsibility for monthly financial variance reporting.
Provided operational leadership for large, multi-specialty ambulatory surgical practices supporting physicians, advanced practice providers, nursing, medical assistants, OR surgery scheduling, registration teams, and supervisory leadership. Led cross-functional operational support for pre-certification, access, operating room, billing, and Epic analytics teams to improve coordination and workflow efficiency.
Led Epic Cadence scheduling optimization, including template design and decision tree builds for MyChart patient self-scheduling and agent-facing workflows.
Partnered with physicians and revenue teams to improve billing accuracy, resolve open encounters, and mitigate revenue discrepancies.
Served as operational lead for Joint Commission readiness, including tracer preparation, documentation audits, staff education, and provider-based to hospital outpatient department clinic conversions.
Led operational planning for clinic relocations, service expansions, and staffing model redesigns.
Developed and maintained standard operating procedures, training materials, and competency resources to standardize clinical and administrative workflows.
Managed hiring, onboarding, performance management, and professional development initiatives for supervisors and frontline staff.
Acted as liaison between executive leadership, providers, Epic teams, finance, human resources, and accreditation stakeholders to ensure alignment and execution.

Clinical Operations Supervisor

UC Physicians - Department of Surgery

Cincinnati, OH

03.2019 - 01.2021

Built Epic templates and decision tree workflows, transitioning teams from iQueue to Epic Marketplace to enhance operational efficiency.
Supervised frontline staff, facilitating onboarding and training to develop performance capabilities.
Maintained standard operating procedures, ensuring clinic sites met Joint Commission standards for quality and compliance.
Supported daily administrative and clinical operations across ambulatory surgical clinics.

Spine Care Coordinator and Facility Master Scheduler

Laser Spine Institute

Cincinnati, Ohio

01.2018 - 01.2019

Neuroscience Health Unit Coordinator

University of Cincinnati Medical Center