Sarah Dankowski
Pflugerville,TX
Summary
Strategic healthcare operations leader with 10+ years of progressive leadership experience across ophthalmology, optometry, and multi-specialty clinical services. Proven ability to drive operational excellence, improve patient experience, and lead high-performing teams across complex, multi-site environments. Expertise in LEAN process improvement, physician alignment, and revenue optimization, with accountability for multimillion-dollar budgets.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Assistant Director of Clinical Operations
Baylor Scott & White Health
Round Rock, TX
08.2020 - Current
- Lead team of 27+ staff and 9 providers, driving volume and revenue growth across four locations.
- Oversee $12.3M budget across ophthalmology, retina, optometry, and plastic surgery services.
- Achieved 99% employee engagement scores across multiple years.
- Elevated patient experience rankings to top 10 system-wide.
- Led regional process improvement initiatives and cross-functional task forces.
- Strengthened physician collaboration and referral pathways.
- Supported multi-site expansion and service line growth.
- Streamlined operational workflows, resulting in improved efficiency across multiple departments.
- Analyzed performance metrics to identify areas for process improvement and operational excellence.
- Managed budgetary allocations, ensuring optimal resource utilization within healthcare projects.
Clinical Operations Manager
Baylor Scott & White Health
Cedar Park, TX
08.2015 - 08.2020
- Managed 19 specialty service lines with $10.6M budget.
- Achieved 84% employee engagement through culture initiatives.
- Implemented process improvements generating $40K/month in savings.
- Improved patient flow and operational efficiency across departments.
Education
MBA - Business
Western Governors University
07-2025
BS - Healthcare Administration
Western Governors University
03-2024
Associate Degree - General Studies
Austin Community College
01.2022
Skills
- Healthcare Operations Leadership
- Multi-Site Management
- Budget Oversight
- LEAN Process Improvement
- Patient Experience
- Physician Relations
- Employee Engagement
- Compliance
- Strategic Growth
- Strategic planning
Certification
Certified Ophthalmic Technician (COT), Active since 2012
Timeline
Assistant Director of Clinical Operations
Baylor Scott & White Health
08.2020 - Current
Clinical Operations Manager
Baylor Scott & White Health
08.2015 - 08.2020
MBA - Business
Western Governors University
BS - Healthcare Administration
Western Governors University
Associate Degree - General Studies
Austin Community College