Emily Stumpf
Tualatin,OR
Summary
Resourceful Specialist offering expertise in problem-solving, data analysis and customer service. Adept at quickly learning new technologies and processes for driving success. Proven track record of successfully managing multiple projects and developing innovative solutions.
Overview
9
9
years of professional experience
Work History
Job Coach Specialist
Trellis Inc
12.2019 - Current
- Enhanced client success rates by creating personalized support plans and providing tailored advice.
- Increased clients'' interview skills through comprehensive mock interviews and constructive feedback sessions.
- Developed targeted resumes and cover letters for clients, resulting in higher response rates from potential employers.
- Improved clients'' networking abilities with personalized coaching on professional communication techniques and etiquette.
- Guided clients through career transitions by identifying transferable skills and aligning them with new opportunities.
- Coached individuals on effective salary negotiation tactics, resulting in better compensation packages for many clients.
- Implemented practical goal-setting techniques with clients to keep them focused on achieving desired outcomes during their job
- Empowered entry-level job seekers by developing essential soft skills such as teamwork, problem-solving, time management, and adaptability through targeted coaching sessions.
- Provided ongoing guidance and support to Job Coaches throughout their careers within Trellis.
- Monitored client progress and adjusted job coaching strategies to meet needs and navigate challenges.
- Trained and mentored new personnel hired to fulfill various roles.
- Established and maintained quality control standards.
- Analyzed and evaluated training effectiveness and program outcomes.
- Coordinated training schedules across sites with supervisors and managers to optimize training initiatives and work-flow management
- Developed and implemented successful onboarding program.
- Developed and executed performance management programs to increase employee engagement and productivity.
- Created and oversaw Job Coach training programs for operations.
- Used Google Drive to design training for employees during Covid to increase company retention and productivity.
- Improved Job Coach and Client satisfaction rates through proactive problem-solving and efficient complaint resolution.
Assistant Kitchen Manager
New Cascadia Traditional Tm "the Gluten Free Artisans" Tm
06.2015 - 12.2019
- Enhanced kitchen efficiency by streamlining food preparation processes and implementing time-saving strategies.
- Maintained a clean and safe work environment, conducting regular inspections to ensure compliance with health and safety regulations.
- Assisted in hiring and training new kitchen staff, fostering a positive team atmosphere for efficient productivity.
- Managed daily kitchen operations, delegating tasks among staff members to optimize workflow and maintain high-quality standards.
- Streamlined communication between kitchen staff during busy shifts, facilitating smooth collaboration for timely service delivery.
- Demonstrated strong problem-solving skills when faced with unexpected challenges or emergencies within the kitchen environment.
Bartender
La Provence Restaurant
05.2015 - 01.2018
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
- Proactively addressed potential conflicts or disturbances among patrons, maintaining a safe atmosphere for all guests.
Education
Bachelor of Science - International Studies: Development
Portland State University
Portland, OR06.2018
Certificate Patisserie And Baking -
Le Cordon Bleu College of Culinary Arts - Portland
Portland, OR06.2014
Skills
- Group and Individual Instruction
- Performance Assessments
- Progress Monitoring
- Data Gathering
- Leadership development
- Decision-making support
- Conflict resolution
- Interpersonal skills
- Time management
- Problem-solving abilities
- Attention to detail
- Team building
Timeline
Job Coach Specialist
Trellis Inc
12.2019 - Current
Assistant Kitchen Manager
New Cascadia Traditional Tm "the Gluten Free Artisans" Tm
06.2015 - 12.2019
Bartender
La Provence Restaurant
05.2015 - 01.2018
Bachelor of Science - International Studies: Development
Portland State University
Certificate Patisserie And Baking -
Le Cordon Bleu College of Culinary Arts - Portland
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