Emily Sullivan
Northridge,CA
Summary
Certified, entry-level Emergency Medical Technician with exceptional interpersonal abilities, adept at learning processes associated with assessing emergencies and delivering exceptional problem-solving and decision-making processes. Highly skilled emergency services professional who calmly and quickly assesses medical situations. Proven track record in high-pressure environments, exemplified by my role at In-N-Out Burger, where I elevated customer satisfaction through effective dispute resolution and empathy. Skilled in emergency medical care and patient management, I ensured safety and provided critical support as a Lifeguard at Six Flags Hurricane Harbor.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Food Service Associate
In-N-Out Burger
10.2021 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly, and escalated major issues to supervisor.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Fostered a customer-centric culture within the team by consistently reinforcing the importance of empathy, understanding, and patience in all interactions with clients.
Lifeguard
Six Flags Hurricane Harbor
04.2021 - Current
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
- Monitored safety of guests in and around swimming pool.
- Provided friendly customer service to guests and addressed concerns.
- Responded to emergency situations in a timely, efficient manner.
- Demonstrated rescue techniques and provided first aid in emergency situations.
- Handled incident reporting accurately and efficiently, documenting any occurrences that required intervention or assistance from lifeguard staff.
Education
No Degree - EMT School
Ventura College
Ventura, CA12.2023
High School Diploma -
Assurance Learning Academy
San Fernando, CA06.2023
Skills
- Emergency medical care
- Vital signs monitoring
- Airway Management
- Scene Safety
- Patient Assessments
- Pre-hospital Care
- Patient Management
Certification
- EMT License: 2023-Current
- First Aid/CPR Certified
- Licensed Ambulance Driver: 2024/Current
- Licensed Lifeguard: 2021-Current
Timeline
Food Service Associate
In-N-Out Burger
10.2021 - Current
Lifeguard
Six Flags Hurricane Harbor
04.2021 - Current
No Degree - EMT School
Ventura College
High School Diploma -
Assurance Learning Academy