Emily T. Afo
North Las Vegas,NV
Summary
Seeking an environment that fosters growth and pushes the boundaries of my abilities. Driven to embark on a rewarding career path. Strong desire to be challenged and utilize both natural talents and acquired skills. Eager to contribute to a dynamic organization. Committed to continuous learning and professional development. Ready to make a meaningful impact in a role that aligns with aspirations.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Content Moderator
Telus International
11.2021 - Current
- Maintained a high level of accuracy in identifying and flagging prohibited materials, resulting in improved site quality.
- Enhanced user experience by diligently monitoring and removing inappropriate content from the platform.
- Increased overall platform safety by proactively identifying trends or patterns in harmful or abusive content.
- Reduced response time for content review, ensuring a safer online environment for users.
- Improved internal communication by providing constructive feedback on content moderation tools and systems to the development team.
- Contributed to a positive online community by consistently applying fair judgment when moderating diverse types of content.
- Elevated collaboration among moderator teams by actively participating in meetings, discussions, and information sharing sessions.
Front Desk/ Bartender/Waitress/ Disc Jockey/ Bouncer
Evalani’s Caberet & Lounge/ Motuofiafiaga Motel, American Samoa
02.2012 - 10.2014
- Customer Service, Hosting Parties and Events, Catering, Inventory, Cook, etc
Managers Assistant
Tri Marine Samoa Fishing Management, American Samoa
10.2010 - 10.2011
- Data Entering, Daily/Weekly Reports, Contacting Vendors and Partners, Filing, Organizing, Excel Sheet Reports, Answering Phones, Field Errands, Dealing with Fishermen and Pursainer Ships and Captains Requests, Etc
Managers Assistant/Secretary/Receptionist
Teen Challenge Center for Troubled Youth, American Samoa
01.2004 - 08.2010
- Weekly/ Monthly Reports on Clientele Progress, Organizing Meetings, Organizing Office Space, Answering Phones, relay messages, field errands, etc
Education
High School Diploma -
Samoana High School
Pago Pago, American Samoa06.2001
Skills
- Active listening
- Communication
- Computer skills
- Customer service
- Interpersonal skills
- Leadership
- Management skills
- Problem-solving
- Time management
- Transferable skills
- Bilingual
Certification
- 2001-2003 Teen Challenge AS Peer Counselor (Certification of Completion)
- 2007-2007 Rhema Bible Training Center (Certification of Completion)
- 2018-2020 Kairos School of Ministry (Certification of Completion)
LANGUAGES
English & Samoan
Summary of Qualifications
An energetic team player, high achiever with excellent communication skills English and fair in Samoan with almost20 years experience in the customer service field, secretarial duties, public relations, collections and promotions. Proficient in Photoshop and Microsoft Office Suite.
Timeline
Content Moderator
Telus International
11.2021 - Current
Front Desk/ Bartender/Waitress/ Disc Jockey/ Bouncer
Evalani’s Caberet & Lounge/ Motuofiafiaga Motel, American Samoa
02.2012 - 10.2014
Managers Assistant
Tri Marine Samoa Fishing Management, American Samoa
10.2010 - 10.2011
Managers Assistant/Secretary/Receptionist
Teen Challenge Center for Troubled Youth, American Samoa
01.2004 - 08.2010
- 2001-2003 Teen Challenge AS Peer Counselor (Certification of Completion)
- 2007-2007 Rhema Bible Training Center (Certification of Completion)
- 2018-2020 Kairos School of Ministry (Certification of Completion)
High School Diploma -
Samoana High School
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