Emily Tapia
Phoenix,AZ
Summary
Dynamic team player with a proven track record at Chick-fil-A, excelling in customer service and cash handling. Recognized for enhancing customer satisfaction through effective problem-solving and teamwork. Bilingual in English and Spanish, I foster positive relationships and maintain organized workstations, contributing to a productive and efficient environment.
Overview
3
3
years of professional experience
Work History
Team Member
Main Event
2022.04 - 2023.04
- Provided exceptional support to colleagues by sharing knowledge, offering assistance, and fostering teamwork.
- Improved customer satisfaction by quickly helping each person find desired items.
- Reduced wait times for customers by implementing more efficient checkout process.
- Evaluated customer needs and feedback to drive product and service improvements.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong cooperative relationships with coworkers and managers.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Maintained productive, efficient approach to all tasks.
- Operated register to process payments and collect cash payment for order totals.
- Worked different stations to provide optimal coverage and meet production goals.
- Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
- Ensured smooth operations during peak periods via effective time management techniques such as delegation and task prioritization.
- Maintained clean and orderly store environment, ensuring pleasant shopping experience for customers.
Team Member
Castles N Coasters
2023.09 - 2023.11
- Trained new team members by relaying information on company procedures and safety requirements.
- Assisted customers in selecting merchandise best suited to needs.
- Developed marketing materials to promote in-store events and special promotions.
- Maintained clean and orderly store environment, ensuring pleasant shopping experience for customers.
- Conducted product demonstrations, enhancing customer engagement and interest.
Team Member
Chick-fil-A
2024.04 - Current
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong cooperative relationships with coworkers and managers.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Maintained productive, efficient approach to all tasks.
- Operated register to process payments and collect cash payment for order totals.
- Worked different stations to provide optimal coverage and meet production goals.
- Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
- Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
- Gained recognition for delivering excellent customer service through active listening, empathetic communication, and timely resolution of concerns.
- Ensured smooth operations during peak periods via effective time management techniques such as delegation and task prioritization.
Education
High School Diploma -
Maryvale High School
Phoenix, AZ05.2023
Skills
- Customer service
- Positive attitude
- Teamwork and collaboration
- Problem-solving
- Following instructions
- Cash handling
- Cleaning
- Flexible schedule
- Organizing work stations
- Fluent in English and Spanish
Timeline
Team Member
Chick-fil-A
2024.04 - Current
Team Member
Castles N Coasters
2023.09 - 2023.11
Team Member
Main Event
2022.04 - 2023.04
High School Diploma -
Maryvale High School