Emily Thompson
Jacksonville,NC
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Head Barista
Bella's Cafe
10.2021 - 04.2022
- Enhanced customer satisfaction by providing exceptional service and maintaining a clean, welcoming environment.
- Increased sales through effective upselling techniques and recommending appropriate menu items.
- Developed a loyal customer base by fostering strong relationships and consistently delivering high-quality beverages.
- Streamlined operations by creating efficient work schedules for barista team members.
Smoothie Bar Manager
MCCS
01.2021 - 09.2021
- Boosted customer satisfaction by implementing innovative bar management strategies.
- Streamlined inventory management for optimal stock levels and reduced waste.
- Increased revenue with creative marketing initiatives and promotional events.
- Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
Hospitality Attendant
St. Lukes Health System
06.2019 - 03.2020
- Enhanced customer satisfaction by providing timely and efficient food service.
- Maintained a clean and organized work environment for optimal food preparation and safety standards.
- Assisted in the preparation of fresh, high-quality meals to meet diverse dietary needs and preferences.
- Contributed positively to the overall team dynamic by offering support and assistance when needed to ensure smooth workflow across all areas of the hospital kitchen.
Education
Diploma - Cosmetology
Coastal Carolina Community College
Jacksonville, NC12.2023
Skills
- Quality control
- Adaptability under pressure
- Scheduling coordination
- Cash handling
- Cosmetology
- Highly Motivated Self-Starter
- Photography Expertise
- Detail-Orientated
- Knowledge of Color Space Theory
Certification
Barbicide Certified
Cosmetology School Diploma
Timeline
Head Barista
Bella's Cafe
10.2021 - 04.2022
Smoothie Bar Manager
MCCS
01.2021 - 09.2021
Hospitality Attendant
St. Lukes Health System
06.2019 - 03.2020
Diploma - Cosmetology
Coastal Carolina Community College
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