Emily Thompson
Jefferson City,MO
Summary
Dynamic and reliable professional with a proven track record at Dick's Sporting Goods, excelling in customer relationship building and product knowledge. Demonstrated exceptional cash handling accuracy and a friendly demeanor at JC Nutrition enhancing customer satisfaction and loyalty through personalized service and proactive engagement. Committed to fostering positive shopping experiences and brand loyalty.
Overview
4
4
years of professional experience
Work History
Tea Shop Associate
Jefferson City Nutrition
05.2024 - Current
- Operated independently during shifts, managing all aspects of tea preparation, customer service, and point-of-sale operations without direct supervision.
- Strengthened brand reputation through consistent professionalism, courtesy, and positive interactions with customers.
- Exhibited strong customer relationship skills by proactively engaging with clients, resulting in enhanced satisfaction and loyalty.
- Boosted sales through suggestive selling techniques and expert product knowledge.
Apparel Lead
Dick's Sporting Goods
05.2021 - 11.2024
- Boosted customer satisfaction by addressing inquiries promptly and providing personalized styling advice.
- Cultivated a positive shopping experience for customers by maintaining clean fitting rooms and well-organized sales floors.
- Strengthened brand loyalty through exceptional customer service skills combined with an engaging personal approach towards each client''s needs.
- Provided superior customer service leadership by greeting and assisting customers.
- Engaged in friendly conversation with customer to better uncover individual needs.
Education
Bachelor of Science - Business Administration
Lincoln University
Jefferson City, MO05-2025
Associate of Arts - General Education
St. Louis Community College- Meramec
Kirkwood, MO05-2023
Skills
- Patience and empathy
- Reliability and punctuality
- Cash handling accuracy
- Friendly and outgoing
- Product knowledge expertise
- Customer assistance
- Verbal and written communication
- Relationship building
Timeline
Tea Shop Associate
Jefferson City Nutrition
05.2024 - Current
Apparel Lead
Dick's Sporting Goods
05.2021 - 11.2024
Bachelor of Science - Business Administration
Lincoln University
Associate of Arts - General Education
St. Louis Community College- Meramec
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