Emily Thompson
Evansville,IN
Summary
Adaptable and compassionate professional with a strong background in high-demand environments. Skilled in communication, problem-solving, and supporting individuals with diverse needs while maintaining a calm, supportive presence. Experienced in de-escalating stressful situations and committed to delivering respectful, person-centered care.
Overview
10
10
years of professional experience
1
1
Certification
Work History
On Demand Team Member
Target
Evansville, IN
08.2025 - Current
- Provided person-centered support to a diverse range of guests by actively listening, identifying needs, and offering appropriate assistance across multiple departments.
- Built positive, respectful relationships with guests and team members, creating a welcoming and inclusive environment.
- Adapted quickly to different roles (sales floor, cashier, stocking, fulfillment), demonstrating flexibility and responsiveness to changing needs.
- Assisted individuals in problem-solving, including locating items, resolving concerns, and navigating store services.
- Used strong communication and de-escalation skills to manage challenging interactions with patience and professionalism.
- Collaborated with cross-functional teams to ensure smooth operations and consistent support for guests.
- Maintained organized, safe, and accessible spaces to support a comfortable and stress-free environment.
- Managed multiple responsibilities in fast-paced settings while remaining attentive to individual needs.
- Supported team members by sharing knowledge, stepping in where needed, and promoting a cooperative work environment.
- Trained new team members by relaying information on company procedures and safety requirements.
Visual Merchandiser
Target
Evansville, IN
05.2021 - 08.2025
- Designed and executed visual merchandising strategies across multiple departments, aligning displays with seasonal trends and promotional goals.
- Collaborated with leadership to implement floor plans and visual directives that enhanced customer engagement and supported sales performance.
- Created engaging, accessible displays that encouraged interaction and improved the overall shopping experience.
- Maintained consistent visual and organizational standards to ensure a safe, clean, and easy-to-navigate environment.
- Analyzed sales trends and customer feedback to adjust merchandising approaches and improve product visibility.
- Built positive relationships with diverse guests through active listening, empathy, and respectful communication.
- Supported individuals in problem-solving and decision-making, especially during high-stress or time-sensitive situations.
- Used de-escalation and conflict resolution skills to address concerns calmly and effectively.
- Adapted communication styles to meet the needs of individuals from varied backgrounds and experiences.
- Trained and mentored team members, fostering a supportive, team-oriented workplace culture.
- Demonstrated flexibility and resilience while managing multiple priorities in a fast-paced environment.
Team Member
Target
Evansville, IN
10.2016 - 05.2021
- Responded to shifting staffing and operational needs by providing flexible, on-demand support across multiple store functions.
- Quickly adapted to different roles and environments, demonstrating strong problem-solving and the ability to assess and respond to immediate needs.
- Engaged with a diverse population of guests, using active listening and empathy to provide respectful, person-centered assistance.
- Maintained a calm, supportive presence in fast-paced or high-stress situations, helping resolve concerns effectively.
- Communicated clearly and professionally with team members and guests to ensure smooth coordination and positive experiences.
- Demonstrated independence and accountability by working with minimal supervision while maintaining high standards of service.
- Supported a safe, organized, and inclusive environment for both guests and staff.
- Stepped in during peak times to assist with high-demand tasks, ensuring continuity of support and operations.
- Recognized and responded to guest stress or frustration with patience and de-escalation techniques.
- Modeled flexibility, reliability, and a strong commitment to helping others.
Education
Central High School
Evansville, INSkills
- Active Listening
- Empathy & Compassion
- Person-Centered Support
- Communication Skills
- De-escalation Techniques
- Conflict Resolution
- Problem-Solving
- Adaptability & Flexibility
- Team Collaboration
- Time Management
- Crisis Support
- Relationship Building
- Sales expertise
Certification
Food Safety
Naproxen Administration
Recovery Specialist
Leadership - Goodwill Excel Center
Timeline
On Demand Team Member
Target
08.2025 - Current
Visual Merchandiser
Target
05.2021 - 08.2025
Team Member
Target
10.2016 - 05.2021
Central High School