Emily Toombs

Get Beyond

05.2018 - 09.2021

Managed the payment needs of a large, 140+ location restaurant food chain.
Offered competitive pricing and modern solutions to meet their requirements while also being the most lucrative for their business.
Responsibilities included creating and setting up new and existing locations on payment processing
Maintenance of 3 merchant ID's per location and Customer service for all active merchants.
Worked closely with multiple vendor partners to assist with merchant set up and scheduling install.
Earned the trust of each franchise owner to ensure they were receiving the best possible service.
Maintained extremely strict confidentiality in handling all personal details and business financials.
Performed effectively in self-directed work environment, managing day-to-day operations.
Fostered relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
Developed and maintained strong working relationships with the vendor partners.
Kept detailed records with corporate office to inform of status to completion through online merchant database.
Served franchisees with knowledgeable, friendly support at every stage of migration.
First point of contact for each merchant, building our relationship by acting as liaison between customer service and vendors.