Emily Torres Perez
Santa Barbara,CA
Summary
Driven Front Desk Agent highly skilled in managing reservations, telephone calls, and customer inquiries. Poised and professional with total commitment to guest satisfaction. Well-versed in mitigating customer dissatisfaction with prompt service and diplomatic communication.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Desk Attendant
De Anza Front Desk
09.2025 - Current
- Utilized problem solving techniques to resolve residents inquiries quickly and efficiently.
- Answered phones and assisted callers with inquiries.
- Greeted residents upon arrival, offered assistance, and answered questions.
Barista
Starbucks
11.2024 - 06.2025
- Assisted with opening and closing tasks such as cleaning cafe areas or setting up displays.
- Showed aptitude in multitasking multiple orders at once while maintaining accuracy in product quality.
- Welcomed customers and answered questions regarding menu items and preparation methods.
- Demonstrated ability to work collaboratively with customers and colleagues to create a positive customer experience.
Barista
Kona Tea
06.2023 - 11.2024
- Operated cash registers and handled cash and card transactions.
- Assisted with opening and closing tasks such as cleaning cafe areas or setting up displays.
- Showed aptitude in multitasking multiple orders at once while maintaining accuracy in product quality.
Education
Bachelor of Arts - Sociology And Linguistics
University of California, Santa Barbara
Santa Barbara, CA06.2028
Skills
- Food service
- Customer service
- Time management
- Communication skills
- Bilingual
- Cash Handling
- Organizational skills
- Cultural sensitivity
- Guest relations
Certification
- Food Handlers certificate
- Licensed barista
Languages
Spanish
Native or Bilingual
Timeline
Desk Attendant
De Anza Front Desk
09.2025 - Current
Barista
Starbucks
11.2024 - 06.2025
Barista
Kona Tea
06.2023 - 11.2024
Bachelor of Arts - Sociology And Linguistics
University of California, Santa Barbara