Summary
Overview
Work History
Education
Skills
Timeline
Generic

Emily Toy

Vernon,TX

Summary

Results-driven employee with track record of excelling in fast-paced office environments. Strong client relations skills and to resolve issues with tact and diplomacy to drive client retention and loyalty. Knowledgeable in industry terminology, products and services to effectively address and respond to public and personnel inquiries.

Overview

10
10
years of professional experience

Work History

Orthopedic Clinic/OR Scheduling/Pain Management

Wilbarger General Hospital
Vernon, TX
05.2023 - 08.2024
  • Assisted with ordering supplies required for daily operations within an Orthopedics department.
  • Provided patient education on orthopedic conditions, treatments, and rehabilitation exercises.
  • Educated families about the importance of follow-up visits and preventive measures they can take at home to improve outcomes after discharge from the hospital or clinic setting.
  • Maintained accurate records of patient progress notes and treatment plans.
  • Facilitated communication between physicians and other healthcare professionals involved in a patient's care plan.

Patient Access Representative

Wilbarger General Hospital
Vernon, TX
02.2022 - 05.2023
  • Maintained confidentiality of patient information in compliance with HIPAA regulations.
  • Ensured accuracy of all data entered into computer system.
  • Provided assistance to internal departments when needed.
  • Verified insurance coverage for services provided by the facility.

Housekeeping Attendant

Wilbarger General Hospital
Vernon, TX
10.2021 - 01.2022
  • Inspected each room for cleanliness, utilizing checklist to meet company standards.
  • Interacted pleasantly with nursing staff and patients when performing daily duties.
  • Maintained lobbies, patient rooms and halls, keeping safe environment for everyone.
  • Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Replenished patient & nursing supplies

Certified Dietary Manager

Eagle Flats Village
Vernon, TX
02.2020 - 07.2021
  • Worked with dietitians to set menus meeting overall patient needs, as well as implement specific dietary plans for individual patients.
  • Coordinated food inventory and maintained costs within budget guidelines.
  • Educated new employees on proper facility procedures and policies, following Corporate policies.
  • Completed multiple duties by handling transactions, maintaining cleanliness and displaying exceptional customer service.
  • Resolved problems or concerns to satisfaction of involved parties.

Elderly Caregiver

George Goins
Vernon, TX
11.2014 - 02.2020
  • Assisted with activities of daily living such as bathing, dressing, grooming, toileting and eating.
  • Provided emotional support during end-of-life transitions.
  • Transported clients to doctor appointments or other necessary outings.
  • Maintained accurate records of services provided for each client.

Education

Associate Degree in Nursing - Nursing

Vernon College
Vernon, TX
08-2026

Associate of Science - Biology

University of North Texas
Denton, TX
05.2002

High School Diploma -

Vernon High School
Vernon, TX
05.1999

Skills

  • Customer service-focused
  • Quality assurance controls
  • Exceptional time management
  • Focused and detail-oriented

Timeline

Orthopedic Clinic/OR Scheduling/Pain Management

Wilbarger General Hospital
05.2023 - 08.2024

Patient Access Representative

Wilbarger General Hospital
02.2022 - 05.2023

Housekeeping Attendant

Wilbarger General Hospital
10.2021 - 01.2022

Certified Dietary Manager

Eagle Flats Village
02.2020 - 07.2021

Elderly Caregiver

George Goins
11.2014 - 02.2020

Associate Degree in Nursing - Nursing

Vernon College

Associate of Science - Biology

University of North Texas

High School Diploma -

Vernon High School

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Emily Toy