Julie Putnam
ERIE,PA
Summary
Dynamic Practice Manager with extensive experience at LECOM Health, excelling in operational efficiency and staff development. Proven track record in ICD 10 and CPT coding. Enhancing patient satisfaction through effective communication and problem-solving. Skilled in managing medical practices and fostering teamwork, ensuring compliance with healthcare regulations and optimizing resource allocation.
Overview
37
37
years of professional experience
1
1
Certification
Work History
Practice Manager Orthopedic/Sports/Pain Management
LECOM Health
08.1989 - Current
- Managed daily operational activities to maintain compliance with healthcare standards and internal policies.
- Executed strategic enhancements to streamline patient flow and improve operational efficiency in various departments.
- Facilitated comprehensive recruitment, training, and performance evaluation initiatives to enhance service quality.
- Coordinated budgeting and financial planning activities to optimize resource allocation and reduce costs.
- Implemented electronic health record systems to improve documentation processes and maintain high standards of data accuracy.
- Developed training programs for staff, fostering a culture of continuous improvement and professional development.
- Addressed patient concerns promptly and professionally, demonstrating empathy and excellent problem-solving skills.
- Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
- Encouraged collaborative interactions among staff to strengthen teamwork and elevate overall performance outcomes.
- Developed strong relationships with patients, ensuring a high level of care and satisfaction throughout their experience.
- Evaluated practice workflows regularly to identify areas for improvement and implement necessary changes efficiently.
- Oversaw the hiring process for new employees, selecting candidates who aligned with the practice''s mission and values.
- Coordinated with physicians to optimize appointment schedules and maximize daily patient flow.
- Assessed processes and procedures, complying with OSHA, and HIPAA regulations.
- Ensured compliance with healthcare regulations, maintaining up-to-date knowledge on industry standards and best practices.
- Coordinated with insurance providers to streamline the billing process and minimize any delays in reimbursement.
- Streamlined billing and coding functions, implementing best practices to improve accuracy and increase reimbursement efficiency.
- Achieved seamless surgical scheduling through effective management of pre-certifications and thorough verification of insurance coverage. Enhanced patient satisfaction by minimizing administrative hurdles.
- Communicated with patients, ensuring that medical information was kept private.
Medical Office Assistant
Visiting Nurses Association
03.1997 - 01.1998
- Managed patient scheduling and appointment confirmations to enhance office efficiency.
- Assisted healthcare providers with patient intake, ensuring accurate medical history documentation.
- Implemented electronic health record system updates, improving data accessibility for staff.
- Coordinated patient follow-ups and referrals, fostering continuity of care among specialists.
Education
Associate of Science - Business
Mercyhurst University
Erie, PA05-1988
Skills
- Practice management
- Records management
- Electronic health records
- Payroll administration
- CPT/ICD 10 Coding
- Managing medical practices
- Hiring medical personnel
- Insurance referral facilitation
Accomplishments
CPR Certified
ICD 10 and CPT coding specialist Orthopedics
Certification
ICD 10, CPT, HCPCS Orthopedic Coder
CPR Certified
Timeline
Medical Office Assistant
Visiting Nurses Association
03.1997 - 01.1998
Practice Manager Orthopedic/Sports/Pain Management
LECOM Health
08.1989 - Current
Associate of Science - Business
Mercyhurst University
LECOM Leadership Award
Power of Positive Leadership Program - Awarded certificate for outstanding leadership