ERIN CARTWRIGHT-HARRISON
Summary
Experienced, Hardworking individual with 10+ years of medical practice leadership and property management. Aiming to leverage a position in higher leadership with knowledge of customer service, loyalty and high level of employee relations experience.
Overview
10
10
years of professional experience
Work History
Medical Practice Manager/Property Management
GI ALLIANCE-Texas Digestive Disease Consultants
San Marcos/New Braunfels/Kyle
05.2021 - Current
- -Managed a team of employees-60 employees in addition to nine physicians and nine APPs
- -Built relationships with referring physicians, vendors, hospital systems, and ambulatory surgery centers to enhance collaboration and service delivery.
- -Scheduled CRNA team to optimize use of scheduled time at ASC.
- -Work closely with Regional Director, VP of Region and other managers in the South Central Texas region to provide training and daily peer support
- -Work to support employees at all levels to build and cultivate a strong office culture and skill development across departments
- -Management of seven separate LLCs: AR and AP
- -Participated in pilots to refine workflows and support scaled rollouts across practice, region, and organization.
PATIENT ACCESS SERVICES-Senior FINANCIAL COUNSELOR
TEXAS HEALTH RESOURCES, HOSPITAL SYSTEM
08.2019 - 11.2020
- -Work with patients and family members to explain their financial responsibilities
- -Coordinated with financial counselors to facilitate patient insurance processes and payment resolutions.
- -Provided assistance to patients in navigating healthcare processes. with processing paperwork for Financial Charity Assistance
- -Assisting non-covered patients with package pricing.
- -Closely monitor cases coming into the O.R., Cath Lab, G.I. Lab for proper insurance authorizations
- -Monitored V.A. patients entering through the emergency department for accurate reporting. entering through the E.D. for proper reporting and modifiers
- -Work estimates for upcoming procedures and collections
- -Supported director on projects, enhancing workflow and project outcomes.
- -Coordinated with financial counselors to facilitate patient insurance processes and payment resolutions. -Reporting daily activities to Director and supervisors over P.A.S. to notify of upcoming high balance patients or trouble with authorizations.
LEAD BUSINESS OFFICE REPRESENTATIVE/FINANCIAL COUNSELOR
UNITED SURGICAL PARTNERS INTERNATIONAL
Lone Star Endoscopy-Southlake,Flower Mound,Keller
07.2016 - 08.2019
- Managed collection of payments and approval of payment plans, ensuring timely resolution of past due accounts.
- Processed patient registrations and confirmed insurance details
- Assisted Business Office Director in daily operations management, contributing to overall office efficiency.
- Coordinated scheduling of procedures across multiple centers to optimize resource allocation and patient flow.
- Support nursing staff by managing patient expectations and experiences.
- Credentialing oversight for 25 physicians and 30 CRNAs
- Travel between four offices to cover all administrative positions, including office managers
Education
Degree Plan in progress - SOCIAL WORK
TARRANT COUNTY COLLEGE
Fort Worth, TXSkills
- Practice management
- Revenue cycle management
- Insurance authorizations
- AR management
- Provider credentialing
- Workflow optimization
- Procedure optimization
Timeline
Medical Practice Manager/Property Management
GI ALLIANCE-Texas Digestive Disease Consultants
05.2021 - Current
PATIENT ACCESS SERVICES-Senior FINANCIAL COUNSELOR
TEXAS HEALTH RESOURCES, HOSPITAL SYSTEM
08.2019 - 11.2020
LEAD BUSINESS OFFICE REPRESENTATIVE/FINANCIAL COUNSELOR
UNITED SURGICAL PARTNERS INTERNATIONAL
07.2016 - 08.2019
Degree Plan in progress - SOCIAL WORK
TARRANT COUNTY COLLEGE