Summary
Overview
Work History
Education
Skills
Timeline
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Emily Trinidad

Parrish,FL

Summary

Flight Attendant with 4+ years of customer service skills seeking more opportunity in the airline industry, aiming to leverage my abilities to successfully fill the vacancy at your company. Frequently praised as focused and efficient by my peers, I can be relied upon to help your company achieve its goals.

Overview

6
6
years of professional experience

Work History

Flight Attendant

United Airlines
03.2024 - 03.2025
  • Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
  • Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
  • Handled medical emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed.
  • Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
  • Educated passengers about emergency equipment usage during safety demonstrations, ensuring comprehension of critical procedures.
  • Greeted passengers, assisted with carry-on baggage storage and delivered onboard announcements.
  • Facilitated smooth communication between cockpit crew and passengers, ensuring all instructions were clearly conveyed and understood.

Guest Experience Ambassador

ABM Industries Inc.
11.2022 - 02.2024
  • Figuring out how to increase sales of auxiliary goods and services at LaGuardia while providing top-notch customer support.
  • Surveying passengers for feedback and promoting enhanced performance for the guest experience.
  • Assisting TSA by divesting passengers through the security system and managing the queues.
  • Work collaboratively as part of a growing team to manage key airport touch points.
  • Provide all visitors passing through the airport with outstanding and pro-active customer care.
  • Verify passengers' boarding passes to ensure they will conveniently get to their desired place on time.

New Patient Coordinator

Preferred Dental Care
04.2021 - 08.2022
  • Responsible for verification of new patient insurance benefits and scheduling the initial appointment with the provider.
  • Maintained schedule for 8 doctor's to maximize patient volume while ensuring that patient's dental needs are met.
  • Valued as a team member able to successfully solve challenging customer relations.
  • Maintained an accurate knowledge of coverage policies for 50+ insurance companies within the doctor's network.
  • Managed patient portal and kept meticulous doctor's notes.
  • Coordinated office workflow to maximize productivity and labor resources.
  • Analyzed new technology for dental providers for potential use in the office.

Server

iHop
05.2019 - 03.2021
  • Operated POS terminals to place orders, print checks, and complete credit/debit card transactions.
  • Checked patron identification to verify minimum age requirements for consumption of alcoholic beverages.
  • Success multitasking while remaining professional and courteous in a fast-paced environment.
  • Persuaded or influenced guest purchase by enticing with higher margin items and add-ons.
  • Provided product information and resolved concerns to assist customers.

Education

High School Diploma -

Arundel High School
Gambrills, MD
06.2020

Skills

  • Customer experience enhancement
  • Feedback surveying
  • Effective team collaboration
  • Boarding pass validation
  • Effective scheduling management
  • Emergency response coordination
  • Effective schedule coordination
  • Aviation safety protocols
  • Safety compliance management
  • Basic first aid
  • Conducting preflight briefings
  • Crew coordination
  • Reliability and punctuality
  • Safety procedures
  • Identity verification
  • Polished professional image
  • Conflict resolution
  • Clear communication in public settings
  • Establishing trust and rapport
  • Effective leadership skills
  • Cultural awareness
  • Passenger support and guidance
  • Team collaboration
  • Strong work ethic

Timeline

Flight Attendant

United Airlines
03.2024 - 03.2025

Guest Experience Ambassador

ABM Industries Inc.
11.2022 - 02.2024

New Patient Coordinator

Preferred Dental Care
04.2021 - 08.2022

Server

iHop
05.2019 - 03.2021

High School Diploma -

Arundel High School

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Emily Trinidad