Jocelyn Taylor
Houston,TX
Summary
Energetic and personable professional seeking a Flight Attendant position. Bringing a strong background in customer service, team leadership, and conflict resolution to support flight crew performance, ensure passenger safety, and uphold exceptional in-flight service standards.
Reliable and compassionate customer service professional with over 10 years of experience in high-demand service environments. Skilled in managing fast-paced operations, handling customer concerns with care and diplomacy, and maintaining safety standards. Recognized for strong interpersonal skills, attention to detail, and a passion for helping others.
Overview
12
12
years of professional experience
Work History
Flight Attendant
Spirit Airlines
Houston, TX
01.2023 - Current
- Ensure the safety and comfort of passengers during domestic and international flights.
- Conduct pre-flight safety checks and demonstrate safety procedures.
- Provide exceptional in-flight service, including food and beverage distribution.
- Respond calmly and effectively to in-flight emergencies and passenger concerns.
- Collaborate with crew members to maintain smooth flight operations and positive passenger experiences.
Manager
SportClips Haircuts
Sugar Land, TX
01.2021 - 07.2022
- Led a team in delivering high-quality customer service in a fast-paced environment.
- Trained and motivated staff, boosting productivity and morale.
- Increased product sales by 100% through upselling and visual merchandising.
- Developed loyal client relationships and resolved complaints quickly and effectively.
City Mail Carrier
United States Postal Service
Houston, TX
07.2018 - 10.2020
- Delivered mail and packages accurately and efficiently on designated routes.
- Interacted with customers daily, often resolving delivery issues professionally.
- Maintained timely and secure handling of all items.
Assistant Manager
SportClips Haircuts
Pearland, TX
01.2014 - 04.2017
- Oversaw operations including scheduling, cash handling, and customer service.
- Maintained a clean, welcoming environment for clients.
- Supported recruiting and training efforts to develop a cohesive team.
Education
GED -
Robert E. Lee High School
Houston, TX05.1989
Skills
- Exceptional Interpersonal Communication
- Conflict Resolution & Crisis Management
- Passenger Safety & Emergency Procedures
- Customer Experience Enhancement
- Team Leadership & Collaboration
- Time Management & Multitasking
- Cleanliness & Professional Presentation
- Proficient in Microsoft- Outlook, Excel, Word
- Email etiquette
Additional Qualifications
- CPR, AED & First Aid Certified
- Flexible schedule and able to travel extensively
Timeline
Flight Attendant
Spirit Airlines
01.2023 - Current
Manager
SportClips Haircuts
01.2021 - 07.2022
City Mail Carrier
United States Postal Service
07.2018 - 10.2020
Assistant Manager
SportClips Haircuts
01.2014 - 04.2017
GED -
Robert E. Lee High School