Virginia Suarez Pacheco
Boston,MA
Summary
Accomplished Lead Flight Attendant at Jetblue Airways Corp, adept in conflict resolution and Microsoft Office, enhanced flight experience through innovative teamwork and exceptional customer service standards. Trained new staff, achieving significant improvements in crew performance and passenger satisfaction. Excelled in high-pressure situations, demonstrating superior time management and leadership skills.
Overview
16
16
years of professional experience
Work History
Lead Flight Attendant
Jetblue Airways Corp
08.2008 - Current
- Handled difficult situations professionally, maintaining composure under pressure while providing effective solutions.
- Conducted pre-flight briefings for crew members, ensuring proper understanding of safety protocols and expectations.
- Attended workshops and trainings in customer service, conflict resolution tactics, and safety procedures to keep abreast of all new requirements and procedures.
- Streamlined communication between cabin crew members during flights, enhancing teamwork and collaboration within the team.
- Resolved passenger conflicts and medical emergencies during flights.
- Led efforts towards creating an inclusive atmosphere on board by addressing diverse cultural needs of passengers.
- Collaborated with other departments to develop innovative strategies for improving overall flight experience for passengers.
- Evaluated crew performance during flights, providing constructive feedback for continuous improvement.
- Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff.
- Trained new flight attendants to ensure consistent high-quality service across all flights.
Education
Associate Degree - Criminal Justice
Salem State University
Salem, MA05.2008
High School Diploma -
East Boston High School
Boston, MA05.2005
Skills
- Microsoft Outlook, Word, and Excel
- Time Management
- Training and mentoring
- Decision-Making
- Excellent time management skills
- Adherence to high customer service standards
- Exceptional interpersonal communication
- Team Building and Leadership
- Effective workflow management
- Customer Relationship Management (CRM)
- Conflict resolution techniques
- Exceptional telephone etiquette
- MS Office
- Handling Escalations
- Issue Resolution
- Staff Training
- Positive and Constructive Feedback
Languages
Spanish
Native or Bilingual
Timeline
Lead Flight Attendant
Jetblue Airways Corp
08.2008 - Current
Associate Degree - Criminal Justice
Salem State University
High School Diploma -
East Boston High School
Similar Profiles
Patrick GrahamPatrick Graham
Lead Materials Specialist at JetBlue Airways Corp.Lead Materials Specialist at JetBlue Airways Corp.
Lucas AguilarLucas Aguilar
Line Maintenance Technician at Jetblue Airways CorpLine Maintenance Technician at Jetblue Airways Corp
Rafael A. GorisRafael A. Goris
Acting Supervisor at Jetblue Airways CorpActing Supervisor at Jetblue Airways Corp
Vernon MosesVernon Moses
Supervisor HMV Planning at Jetblue Airways CorpSupervisor HMV Planning at Jetblue Airways Corp
Natasha SanchezNatasha Sanchez
CNA at Brighton HospiceCNA at Brighton Hospice