Ta'Keyah Johns
Taylor
Summary
Aspiring Public Relations and Broadcast Media professional with experience in storytelling, media communication, research, customer engagement, and leadership. Experienced in drafting press materials, creating organizational analyses, developing research reports, and producing compelling written and multimedia content through coursework at the University of Michigan-Dearborn. Strong communicator with a background in high-pressure environments, public facing roles, and team leadership. Passionate about media relations, travel & leisure, entertainment, and community-centered storytelling.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Lead Flight Attendant
Spirit Airlines Inc.
Detroit, MI
08.2016 - 05.2026
- Ensured passenger safety and compliance with FAA regulations and company procedures.
- Delivered exceptional customer service in fast-paced, high-pressure environments.
- Provided leadership and direction to fellow crew members during daily flight operations.
- Promoted and marketed onboard products while maintaining professionalism and guest satisfaction.
- Trained and mentored new flight attendants, fostering a cohesive team environment.
- Resolved passenger issues promptly, maintaining positive customer relations during flights.
- Monitored inventory levels of supplies, ensuring readiness for all flights without delays.
Customer Experience Representative-Tech Support
Comcast, Xfinity
Ann Arbor, MI
11.2015 - 08.2016
- Resolved customer concerns involving cable, internet, and phone services.
- Assisted customers with billing inquiries and service issues, ensuring timely resolution and satisfaction.
- Utilized CRM systems to document interactions and track customer feedback effectively.
- Adapted quickly to new product updates, providing accurate information to customers.
- Promoted upselling opportunities when appropriate, contributing to increased revenue generation through add-on sales or upgrades of existing products and services.
Online Specialist
Arvato Bertelsmann
Ann Arbor, MI
01.2015 - 10.2015
- Resolved complex customer inquiries by utilizing product knowledge and troubleshooting techniques.
- Provided timely online support to customers via chat, email, and phone.
- Mentored junior staff on best practices for customer engagement and problem resolution.
- Established strong rapport with clients through clear communication skills, leading to higher satisfaction ratings and repeat business.
- Managed high-volume ticketing system, effectively prioritizing and delegating tasks to optimize workflow efficiency.
Patient Food and Nutrition Service Worker
U Of M Hospital
Ann Arbor, MI
06.2014 - 12.2014
- Promoted a welcoming dining experience for patients through attentive service and cheerful demeanor during meal times.
- Ensured timely delivery of meals to patients'' rooms, coordinating with nursing staff for efficient service.
Rehabilitation Assistant
Rainbow Rehabilitation Centers
Belleville, MI
03.2014 - 07.2014
- Monitored patient progress and reported findings to multidisciplinary teams.
- Provided emotional support and encouragement to patients during therapy sessions.
- Maintained accurate documentation of patient interactions and treatment outcomes.
- Enhanced patient satisfaction with personalized care and compassionate communication.
Call Center Representative
Teleperformance USA
Ann Arbor, MI
04.2013 - 01.2014
- Diagnosed and troubleshot complex technical problems across various platforms, enhancing operational efficiency.
- Guided customers through troubleshooting steps, improving first-call resolution rates and service effectiveness.
- Documented support interactions in ticketing system, maintaining accurate records for future reference and trend analysis.
- Collaborated with cross-functional teams to escalate unresolved issues, streamlining communication and problem-solving processes.
- Established credibility as a trusted resource within the organization due to a strong commitment to quality and consistency.
Environmental Aide
St. Joseph Mercy Hospital
Ypsilanti, MI
08.2012 - 03.2013
- Ensured compliance with environmental regulations to maintain hospital safety standards.
- Conducted routine inspections and maintenance of waste disposal systems for efficiency.
- Collaborated with healthcare teams to identify areas for improving environmental hygiene.
Crew Trainer
McDonald's Restaurant
Ypsilanti, MI
09.2010 - 09.2016
- Trained new employees on operational procedures and customer service standards.
- Facilitated onboarding sessions to ensure compliance with health and safety regulations.
- Demonstrated effective communication techniques to enhance team collaboration and performance.
- Evaluated employee progress through assessments and provided constructive feedback.
Education
Bachelor of Arts - Digital Communications And Multimedia
University of Michigan, Dearborn
Dearborn, MI12.2026
Associate of Arts - Liberal Arts And Sciences
Washtenaw Community College
Ann Arbor, MI05.2024
Skills
- Media Relations & Public Relations Writing
- Press Releases & Media Pitch Development
- Storytelling & Interviewing
- Podcast & Audio Editing
- Public Speaking & Communication
- Leadership & Team Collaboration
- Customer Service
- Microsoft Office & Google Workspace
- Multitasking & Organization
Certification
- Public Relations - University of Michigan-Dearborn
- Hootsuite Academy 4 All
Timeline
Lead Flight Attendant
Spirit Airlines Inc.
08.2016 - 05.2026
Customer Experience Representative-Tech Support
Comcast, Xfinity
11.2015 - 08.2016
Online Specialist
Arvato Bertelsmann
01.2015 - 10.2015
Patient Food and Nutrition Service Worker
U Of M Hospital
06.2014 - 12.2014
Rehabilitation Assistant
Rainbow Rehabilitation Centers
03.2014 - 07.2014
Call Center Representative
Teleperformance USA
04.2013 - 01.2014
Environmental Aide
St. Joseph Mercy Hospital
08.2012 - 03.2013
Crew Trainer
McDonald's Restaurant
09.2010 - 09.2016
Bachelor of Arts - Digital Communications And Multimedia
University of Michigan, Dearborn
Associate of Arts - Liberal Arts And Sciences
Washtenaw Community College