Amanda Perozo
Mascotte
Summary
Dynamic Lead Flight Attendant with a strong focus on guest relations and safety. Proven ability to resolve conflicts and maintain high standards of service in high-pressure environments.
Overview
2027
2027
years of professional experience
Work History
Lead Flight Attendant
Spirit Airlines
Orlando
06.2015 - 05.2026
- Maintained a safe and secure environment for guests and crew members by enforcing safety protocols and responding effectively to onboard incidents and emergencies.
- Delivered emergency response support, including first aid, fire suppression, aircraft evacuation procedures, conflict de-escalation, and assistance for guests with medical conditions or special needs.
- Provided exceptional guest service while ensuring compliance with safety and operational standards in a fast-paced environment.
- Promoted and upsold onboard products and services, contributing to increased sales and enhanced guest satisfaction.
Operations Attendant
Walt Disney World Resort
Lake Buena Vista
2009 - 2015
- Provided exceptional customer service by resolving guest complaints and fulfilling requests, enhancing guest satisfaction.
- Collaborated with team members to address daily operational needs, ensuring smooth attraction functionality.
- Adhered to regulation procedures of the attraction to ensure the safety of guests and fellow cast members.
- Engaged in training sessions to deepen understanding of resort operations and safety protocols, contributing to a safer environment.
Education
Bachelor of Science - Hospitality Management
University of Central Florida
Orlando, FLSkills
- Guest relations & hospitality service
- Safety operations
- Conflict resolution
- Decision-making under pressure
- Problem-solving skills
- Team collaboration
- Adaptability in fast-paced environments
- Strong interpersonal & verbal communication
Timeline
Lead Flight Attendant
Spirit Airlines
06.2015 - 05.2026
Operations Attendant
Walt Disney World Resort
2009 - 2015
Bachelor of Science - Hospitality Management
University of Central Florida