Amanda Rocha
Sioux City
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
9
9
years of professional experience
Work History
Lead Security Officer
Gardaworld Security Services
01.2019 - 07.2025
- Managed access control systems, ensuring only authorized personnel were granted entry to restricted areas.
- Monitored CCTV and responded to inquiries with professionalism, ensuring safety and clear communication.
- Utilized Microsoft Outlook and internal systems for scheduling, reporting, and coordination across shifts.
- Conducted thorough investigations into security breaches, identifying root causes and implementing corrective actions to prevent recurrence.
- Mentored junior staff members, fostering a positive work environment and promoting teamwork to achieve shared goals.
Security Officer
Securitas
03.2019 - 12.2019
- Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
- Provided customer-facing support while enforcing access protocols.
- Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
- Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
Caregiver/Service Coordinator
Spirit Home Health Care
01.2017 - 01.2018
- Assessed client needs in-home with social workers and developed service plans based on insurance coverage and personal care requirements.
- Scheduled and coordinated caregiver assignments to ensure timely, appropriate client support.
- Provided direct in-home care and maintained accurate visit documentation while supporting communication between clients, staff and families.
Education
Medical Transcription Diploma -
Western Iowa Tech Community College
Sioux City, IA01.2017
High School - undefined
West High School
Sioux City, IA01.2003
Certificate - Help Desk Technician
Western Iowa Tech Community College
Sioux City, IA05-2024
Skills
- Customer Service and Conflict Resolution
- Call Handling & Email Communication
- Microsoft Outlook, Word, Excel
- Internal Systems & Activity Logs
- Visitor Check-In & Front Desk Operations
- Multitasking in High-Volume Settings
- Documentation & Reporting
- Call center experience
- Computer proficiency
- Verbal and written communication
- Customer service
Timeline
Security Officer
Securitas
03.2019 - 12.2019
Lead Security Officer
Gardaworld Security Services
01.2019 - 07.2025
Caregiver/Service Coordinator
Spirit Home Health Care
01.2017 - 01.2018
High School - undefined
West High School
Medical Transcription Diploma -
Western Iowa Tech Community College
Certificate - Help Desk Technician
Western Iowa Tech Community College
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