Juan Robinson
Stockbridge,GA
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Lead Security Officer
Unifi
05.2024 - Current
- Operated x-ray and body scanning equipment to prevent prohibited items from being carried onto premises.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Responded quickly to incidents and assessed active situations for security concerns.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Worked independently and collaboratively to resolve urgent issues to protect lives and property.
- Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
- Searched individuals and baggage for weapons and other prohibited items.
- Maintained calm composure during emergencies while communicating with local law enforcement and emergency response services.
- Completed incident reports to record security or loss prevention incidents.
- Supervised security operations to ensure safety and compliance with established protocols.
Restaurant Manager
Pi-bytes
04.2022 - 05.2024
- Distributed food to service staff for prompt delivery to customers.
- Ensured compliance with all food safety regulations and sanitation standards.
- Maintained safe working and guest environment to reduce risk of injury and accidents.
- Inspected dining and serving areas for cleanliness and proper setup.
- Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Customer Service Representative
Rise
10.2020 - 03.2022
- Answered inbound calls, chats and emails to facilitate customer service.
- Developed strong customer relationships to encourage repeat business.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Resolved customer complaints promptly and efficiently.
Maintenance Technician
Peoria Public Schools
08.2008 - 09.2020
- Checked HVAC systems regularly for proper operation, including air filters and thermostat settings.
- Assembled furniture pieces according to the instructions provided in order to make them ready for use.
- Diagnosed and corrected mechanical problems using blueprints, repair manuals or parts catalogs.
- Inspected, operated, or tested machinery or equipment to diagnose machine malfunctions.
- Cleaned carpets using vacuum cleaners and shampooers to remove dirt and stains.
- Education and Training inspected the interior and exterior of buildings for any signs of damage or needed repair.
- Responded to personnel queries and troubleshooting requests to provide repair services to improve operations.
- Ordered parts, supplies or equipment from catalogs or suppliers.
- Installed drywall panels on walls or ceilings to create partitions or enclosures.
- Conducted performance and safety inspections on equipment and machinery to maintain the operational baseline.
Education
High School Diploma -
Woodruff High School
Peoria, IL05-1991
Some College (No Degree) -
DeVry University
Downers Grove, ILSkills
- Identification verification
- Interior and exterior patrol
- Complaint resolution
- Conflict resolution
- Scheduling
- Surveillance techniques
- Physical security
- Staff management
- Customer service
- Teamwork and collaboration
- Problem-solving
- Honest and dependable
- Attention to detail
- Critical thinking
Certification
- Electrical Certificate
Timeline
Lead Security Officer
Unifi
05.2024 - Current
Restaurant Manager
Pi-bytes
04.2022 - 05.2024
Customer Service Representative
Rise
10.2020 - 03.2022
Maintenance Technician
Peoria Public Schools
08.2008 - 09.2020
Some College (No Degree) -
DeVry University
High School Diploma -
Woodruff High School