Kenna Ragaller
Gaylord
Summary
Dedicated Lead Security Officer with experience in monitoring compliance and managing incidents. Adept at training staff and providing exceptional customer service, ensuring a secure environment while enhancing guest satisfaction.
Overview
7
7
years of professional experience
3
3
Certifications
Work History
Lead Security Officer
Turtle Creek Casino And Hotel
Williamsburg
03.2025 - 12.2025
- Monitored casino premises for safety and security compliance.
- Conducted routine inspections of facilities and equipment.
- Responded promptly to security incidents and emergencies.
- Assisted guests with safety-related inquiries and concerns.
- Collaborated with local law enforcement during investigations.
- Enforced casino policies to maintain a secure environment.
- Documented security incidents accurately in reports.
- Trained new staff on security protocols and procedures.
- Inspected doors, windows, locks, alarms, and lighting systems on a regular basis for proper functioning.
- Maintained up-to-date records of security logbook entries and reports.
- Verified identification credentials of employees, customers, and visitors before allowing access to premises.
- Assisted in preparing risk assessments for various events or activities.
- Evaluated existing physical security measures against potential threats to determine areas needing improvement.
- Responded quickly and appropriately to any emergencies or threats reported by staff or visitors.
- Conducted regular patrols of premises to ensure safety of staff and visitors.
- Coordinated emergency response plans in the event of a breach or incident.
- Warned persons of rule infractions or violations and evicted violators from premises.
- Addressed problems quickly and reported clear information while working under minimal supervision.
Waitress/Bartender
Turtle Creek Casino And Hotel
Williamsburg
12.2023 - 09.2024
- Provided excellent customer service in fast-paced dining environment.
- Maintained cleanliness and organization of beverage stations, bars, and seating areas.
- Assisted guests with menu selections and beverage recommendations.
- Operated cash register and processed customer payments accurately.
- Monitored inventory levels of drinks and reported shortages promptly.
- Engaged with customers to create a welcoming atmosphere.
- Greeted customers and provided friendly service.
- Handled customer complaints professionally to enhance satisfaction.
- Prepared and served hot and alcoholic beverages and soft drinks to guests.
- Performed cash register transactions accurately and efficiently.
- Cross-trained in other areas such as bartending if needed.
- Stocked bar counter with glasses, ice cubes and other supplies required for bartending activities.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Maintained a clean working environment by washing glassware, utensils, and equipment used for bartending.
- Trained new staff members on proper bartending techniques.
Server/Bartender
Treetops Sports Bar
Gaylord
06.2022 - 12.2023
- Provided excellent customer service to enhance guest dining experiences.
- Took and processed orders accurately using point-of-sale systems.
- Served food and beverages promptly while maintaining high presentation standards.
- Assisted in training new servers on restaurant policies and procedures.
- Maintained cleanliness of dining area, including tables and utensils.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Followed health and safety guidelines to maintain a safe environment for guests.
- Provided excellent customer service to ensure satisfaction.
Server
Big Boy
Gaylord
02.2019 - 10.2020
- Provided exceptional customer service in fast-paced dining environment.
- Managed table settings and ensured cleanliness before guest arrivals.
- Collaborated with kitchen staff to ensure timely food delivery.
- Maintained inventory of supplies and communicated needs to management.
- Supported team during peak hours to enhance workflow efficiency.
- Provided exceptional service to high volume of daily customers.
- Took orders from customers accurately and in a timely manner.
Education
High School Diploma -
Gaylord High School
Gaylord, MI06-2021
Some College (No Degree) - Criminal Justice
Northwestern Michigan College
Traverse City, MISome College (No Degree) - Criminology
Southern New Hampshire University
Hooksett, NHSkills
- Security compliance
- Risk assessment
- Emergency response
- Incident documentation
- Threat evaluation
- Surveillance operations
- Conflict resolution
- Customer service
- Effective communication
- Attention to detail
- Problem solving
- Workplace safety
- First aid certified
- Cash handling
- Food safety
- Time management
- Team collaboration
- Liquor, wine, and food service
- Buffet setup and takedown
- Suggestive selling
- Dining customer service
- Food sales and promotion
- Point-of-sale system
- Hostess support
- Dining crew workflow optimization
- Menu memorization
- Wine service
- Exceptional customer service
- Responsible beverage service
- Calm demeanor
- High volume dining
- Cleanliness standards
- Food safety practices
- Food running
- Dish preparation
Certification
CPR/AED/First-Aid (Infant/Child/Adult/Choking/Injury/Universal Precautions) 2025
Timeline
Lead Security Officer
Turtle Creek Casino And Hotel
03.2025 - 12.2025
Waitress/Bartender
Turtle Creek Casino And Hotel
12.2023 - 09.2024
Server/Bartender
Treetops Sports Bar
06.2022 - 12.2023
Server
Big Boy
02.2019 - 10.2020
High School Diploma -
Gaylord High School
Some College (No Degree) - Criminal Justice
Northwestern Michigan College
Some College (No Degree) - Criminology
Southern New Hampshire University