Hi, I’m
CHARNELLE D. CREECH
Douglasville,GA
Be curious, not judgmental.
Walt Whitman
Summary
Experienced customer service professional with over 11 years of dedicated expertise in delivering exceptional customer experiences. Proven track record of building strong relationships, resolving inquiries, and ensuring customer satisfaction across various industries. Skilled in communication, problem-solving, and maintaining a customer-centric approach. Seeking opportunities to leverage extensive background to enhance customer loyalty and drive business growth.
Overview
13
years of professional experience
Work History
Delta Airlines
Lead Flight Attendant
03.2018 - 03.2023
Job overview
- To ensure the safety of the passengers and confirm the flight deck is secure while making sure passengers follow required safety regulations
- Assisting passengers should an emergency occur during flight
- Monitoring flight operations, tracking a plane’s progress, and recording the amount of time crew members work to not exceed duty time limitations while allotting for enough rest.
Ticketing/ Gate Agent
09.2015 - 03.2018
Job overview
- Proactively greets customers, assesses their needs, explains Delta's available technology alternatives, and directs them appropriately
- Handles all facets of work associated with ticketing and making reservations for passengers and those activities necessary to board and deplane passengers.
Baggage Handler/Ramp Operator
03.2012 - 09.2015
Job overview
- Responsible for directing the ground movement of the aircraft in terminal ramp areas
- Lift, load, unload and transport baggage, mail, and cargo from loading equipment at aircraft.
Buckhead Diner
Prep Cook
05.2015 - 08.2015
Sutera Hair Salon
Receptionist/Manager
02.2011 - 12.2011
Walt Disney World
Cast Member
08.2010 - 01.2011
Education
Georgia State UniversityAtlanta, GA
from Foreign Languages And Literatures
Georgia Perimeter CollegeClarkston, GA
from Music
University Overview
- Orientation Leader
Le Cordon BleuTucker, GA
Culinary Arts Major
University Overview
- 3.6 GPA
South Paulding High SchoolDouglasville, GA
from General Studies
University Overview
- Completed AP course in English
Skills
- Microsoft Office, Excel, PowerPoint – Type 65 wpm
- Microsoft Word
- Safety Procedures
- Brand Promotion
- Managing Multiple Priorities
- Interpersonal Communications
- Critical Thinking
- Customer Experience
- Airline Operations
- Cleanliness and Sanitation
- Crew Coordination
- Company Policy Adherence
- Infant AED and CPR
- Evacuation Procedures
Volunteer
- Children’s Healthcare of Atlanta
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Lead Flight Attendant
Delta Airlines
03.2018 - 03.2023
Ticketing/ Gate Agent
09.2015 - 03.2018
Prep Cook
Buckhead Diner
05.2015 - 08.2015
Baggage Handler/Ramp Operator
03.2012 - 09.2015
Receptionist/Manager
Sutera Hair Salon
02.2011 - 12.2011
Cast Member
Walt Disney World
08.2010 - 01.2011
Georgia State University
from Foreign Languages And Literatures
Georgia Perimeter College
from Music
Le Cordon Bleu
Culinary Arts Major
South Paulding High School
from General Studies
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