Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
Oversaw and maintained patients' rooms, group living areas, and nurse stations.
Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
Helped patients with self-feeding and assisted feeding, based on individual needs.
Upheld infection control and prevention policies across different patient-facing areas.
Admission Liaison
Caring Hearts Home Health Care Agency
Memphis, TN
07.2004 - 07.2015
Successfully communicated with entities inside and outside of business.
Solved conflicts and addressed issues that occurred between other entities and business.
Collected and analyzed data and feedback to identify opportunities to improve relationship between other entities and business.
Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
Evaluated customer needs and feedback to drive product and service improvements.
CNA
Trussville Health Care/ Fairhaven North Retirement
Birmingham, AL
03.1988 - 06.2004
Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
Cared for residents in assisted living facility and delivered high-quality support to meet needs.
Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
Helped clean and prepare patient consultation rooms to maintain hygiene standards
Education
Bachelor of Science - Psychology
Grand Canyon University
Current
Master of Arts - Psychology
University of Arizona Global Campus
San Diego
06.2019 - 01.2021
Skills
I am knowledgeable with Microsoft Office, Excel, PowerPoint, and Word Type 65 wpm, shorthand 45 wpm, various office equipment
Marketing and promotion
Strong interpersonal skills
Verbal and written communication
Policies and procedures implementation
Mediation skills
Collaborative relationships
Conflict mediation
Summary
High-energy Admission Liaison offering over 10 years of Medical Industry experience. Effectively boost add-on sales with good interpersonal communication skills. Dependable and adaptable with resourceful nature and conscientious approach.
Timeline
CNA
Davie Nursing and Rehabilitation
02.2024 - 12.2024
Master of Arts - Psychology
University of Arizona Global Campus
06.2019 - 01.2021
Admission Liaison
Caring Hearts Home Health Care Agency
07.2004 - 07.2015
CNA
Trussville Health Care/ Fairhaven North Retirement
03.1988 - 06.2004
Bachelor of Science - Psychology
Grand Canyon University
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