MARIMAR DENISE SILVA
Tarzana,CA
Summary
Accomplished Dispatch Lead at Life Alert, adept in handling high-stress situations with proficiency in bilingual communication (English and Spanish) and typing at 65 wpm. Excelled in training new hires, ensuring seamless emergency response coordination, and fostering robust work relationships. Demonstrated exceptional time management and multitasking abilities, significantly enhancing operational efficiency.
Overview
8
8
years of professional experience
Work History
Dispatch Lead
Life Alert
Tarzana, USA
01.2017 - Current
- Provide lead oversight and direction during the shift.
- Coordinate the training of new hires, and help dispatch personnel.
- Help with scheduling lunches and breaks, while maintaining coverage of the dispatch shift.
- Maintain reports and logs.
- Helped with emergency and reception calls.
- Teach new hires what is expected of them.
- Guide them during emergency and non-emergency call handling.
- Enforce protocols while teaching the importance of why we do what we do.
- Able to establish and maintain healthy work relationships.
- Handled emergency and non-emergency calls.
- Documented information during life-threatening situations.
- Verified addresses and used maps.
- Dispatched 911, fire department, or paramedics.
- Relayed information to third-party agencies, and kept a record of all information obtained during each call or signal received.
- Multitasked; typed while using two phones.
- Submitted alarm reports
- Handle reception calls; transferred calls to correct departments
Education
HIGH SCHOOL GRADUATE - MEDICAL TERMINOLOGY, SOME COLLEGE
Skills
- Type 65 wpm
- Bilingual
- Fluent in English
- Fluent in Spanish
- Time management
- Office equipment usage
- Microsoft Word
- Microsoft PowerPoint
- Microsoft Excel
- Microsoft Outlook
Timeline
Dispatch Lead
Life Alert
01.2017 - Current
HIGH SCHOOL GRADUATE - MEDICAL TERMINOLOGY, SOME COLLEGE
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